| 105727 | CUSTOMER EXCELLENCE PROFESSIONAL |

Presentation overview

Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector

Job Title : CUSTOMER EXCELLENCE PROFESSIONA

LYou will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs

.
Core company valu

esQuality and Precisi

onSustainability and Social Responsibili

tyHonesty, Transparency and Integri

ty
Organizational struct

ureReport to the Team Mana

ger
Key responsibili

tiesCoordinating integrated service processes from order entry to on-time delivery and order fulfil

mentMonitoring and posting customer orders received via EDI, TecCom and other chan

nelsManaging the initial set-up of new customers, including processes, master data and special requirements, in close collaboration with Sales and custo

mersActing as main interface to service providers and carriers, including delivery coordination and invoice appr

ovalDelivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery n

otesOrganizing labelling activities and work or

dersMonitoring storage performance regarding age, quality, quantity, costs and effici

encyPlanning material requirements and managing packaging and decoration materials in line with purchasing proce

ssesEnsuring achievement of defined KPIs (e.g. on-time quantity fill, claim managem

ent)Supporting customer satisfaction through effective claim manage

mentMaintaining master data, including label management and Bill of Material upd

atesSupporting continuous improvement and cost-saving proj

ectsCreating purchase orders for the Customer Excellence team (e.g. carriers, service providers, suppl

ies)Archiving and maintaining documents in accordance with internal requirements (

RIM)
Career development opportun

itiesIn the medium to long term, there may be opportunities to leverage the resource within the Group’s comp

anies
Hard

SkillsCompleted apprenticeship, secondary education second stage or a similar degree in logistics, sales or administ

rationSeveral years of relevant work experience (approx. 3–4 years) in Sales, Production or Logistics, preferably in an industrial or international envir

onmentExperience in the automotive industry is an adv

antageStrong analytical skills combined with excellent self- and time-management abi

litiesHigh awareness of external and strategic influences such as legislation, fuel costs and environmental requir

ementsSensitivity and understanding of dangerous goods shi

pmentsAdvanced proficiency in SAP and Microsoft Office applic

ationsStrong communication skills with the ability to collaborate effectively with various stakeh

oldersFluency in English and Italian, both in spoken and w

ritten
Soft

SkillsP

lanningForward-t

hinkingProblem

solvingT

eamwork
Contract co

nditions• Work location: Bres

cia (BS)• Working hours and work-life balance: e - 2 days/week Remote

Working• Contr act type: Permanent

Contract• Gross Annua l Salary: The compensation package, of significant interest, will be assessed and carefully evaluated following the outcome of the interviews and in relation to the candidates’ qualifications and experience competing for the

positionGAL: 36.000€ -

45.000€
Candidates of all genders (Law 903/77) are invited to read the privacy notice at (Articles 13 and 14, EU Regulation 679/2016) published on the website Etjca S.p.A. (Ministry Authorization No. 1309-SG dated 2