Account Director (Pharma/MarTech domain)

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and Life Science companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end‑to‑end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Role description

As a Senior Account Manager, you will serve as the single point of contact for Client Success Managers, Project Managers, and other stakeholders. In this role, you will be responsible for developing and executing mid‑to‑long‑term account strategies that align with Viseven's marketing strategy to drive upsell tactics. Your primary objective will be to maintain existing global accounts while identifying and capitalizing on new opportunities to grow revenue. In addition, you will lead client meetings, gather and analyze high‑level requirements, design scalable onboarding processes, drive internal change initiatives, and provide leadership for internal operational activities.

Responsibilities

• Overarching account profitability management
• Orchestrating relationships with clients across regions via alignment with Regional Account Directors
• Being responsible for HQ contracting
• Onboarding new Regional Account Directors
• Building the account strategy for mid‑and long‑term perspectives; correcting the tactics of upsale according to Viseven marketing strategy
• Ensuring account budget planning and execution on an annual and quarterly basis
• Sustaining existing and developing new opportunities within accounts, including expansion to new divisions and clusters to increase revenue
• Executing meetings with customers, presenting Viseven solutions, collecting and analyzing high‑level requirements
• Devising a scalable onboarding process for the strategic account while communicating with decision‑makers and stakeholders on the customer side
• Creating and implementing workflow and process improvements to innovate current operational processes
• Driving internal change to maximize account growth
• Initiating hiring at HR, training, and developing professionals in corresponding teams to ensure world‑class customer service
• Providing supervision, direction, and leadership for a variety of internal operational activities including staff and process development, business management, and project management
• Supporting the service team so that they can maintain a positive customer relationship through written and verbal communication, maintaining high customer satisfaction by accurately fulfilling orders and resolving problems on time with high quality and a positive attitude
• Initiating, providing vision, and managing the successful execution of high‑level division projects and sales
• Interfacing directly with corporate functions (Finance & Accounting, Legal, HR), internal business units and departments
• Ensuring all policies and procedures are followed when the service team constructs work orders

Required Skills and Experience

• Pharma marketing background would be a benefit
• Proven management experience
• Acceptance of accountability for achieving business goals such as account growth, profit, and satisfaction
• Effective at selling major opportunities inside accounts
• Solid and defensible account plan building
• Negotiating effective agreements
• Solid understanding of budgeting and reporting on progress
• Excellent communication and interpersonal abilities with an aptitude for fostering long‑term relationships
• Outstanding organizational and leadership skills
• Experience in B2B
• Experience with Jira, Creatio, Office 365
• Knowledge of Pharma client standard ecosystem such as CRM/CLM (Veeva, IQVIA, SFDC, Platforce, OCE, Oracle, etc.) and marketing automation solutions (SFMC, AEM, Marketo, Active Campaign, etc.), DAM systems (Dropbox, etc.), BI systems (Power BI, etc.)
• Good understanding of design creation tools
• English – Advanced/Fluent
• Second foreign language will be an advantage
• Master’s Degree in business administration, sales, marketing, or a similar relevant field is an advantage

What we provide

• Competitive Compensation : Regular performance‑based salary and career development reviews.
• Experienced Team : Join a passionate, experienced team in a friendly atmosphere.
• Career Growth : Opportunities for professional and career advancement.
• Paid Time Off : 18 business days per year (20 business days after 2 years of service).
• Sick Leave : Non‑documented 4 business days per year; documented 20 business days per year.
• Family Leave : 3 paid business days for marriage, childbirth, or bereavement.
• Medical Insurance : Comprehensive coverage.
• English Courses : Learning opportunities to improve your language skills.
• Professional Development : Participation in forums and conferences.
• Corporate Events : Regular team‑building activities and events.
• Work Environment : Comfortable, fully equipped office and possibility to work from home.