Account Health Support Specialist - English & Italian, Account Health Support

Overview

An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers.

Responsibilities

• Engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish goals.
• Interact with third-party Sellers by phone and email with the objective to coach and assist them with account health related topics.
• Handle inbound and outbound phone contacts; up to 80% of the day may be spent on calls.
• Provide prompt and efficient service to Amazon Sellers, including appropriate escalation of Sellers’ issues in a contact center environment.

About the team

Account Health Support acts as the primary interface between Amazon and our Selling Partners. The AHS Specialist provides timely and accurate operational support to sellers on the Amazon platform. The role emphasizes customer focus, addressing chronic system issues, contributing to process improvements, developing internal documentation, and adhering to service level agreements for phone and/or email cases.

Basic Qualifications

• Speak, write, and read fluently in Italian.
• Are enrolled in or have completed an undergraduate degree.
• Experience in written and spoken English with the ability to compose grammatically correct, concise, and accurate written responses.

Preferred Qualifications

• Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level.

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Note: This posting reflects the position as of the date shown and is subject to change. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.