Account Manager Mid Market - SaaS

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Are you looking for new professional challenges? We have an opportunity for you.

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Context:

We are looking for an Account Manager Mid Market based in Italy to manage and develop a portfolio of the most important clients in a SaaS / Cloud environment . This is a post‑sales role with strong responsibility for customer relationship management, business growth, and long-term value creation.

The position requires regular travel across the EU.

Key Responsibilities:

The Account Manager will act as the main point of contact for assigned clients and work closely with internal teams to ensure customer success and commercial growth:

• Build and maintain trusted relationships with a portfolio of key clients
• Develop a deep understanding of customers’ objectives, organizational structure, and stakeholders, identifying and influencing key decision makers
• Manage day-to-day communications between clients and internal teams, ensuring commitments and deadlines are met
• Identify and develop upsell and cross-sell opportunities with existing customers and their subsidiaries
• Drive sales strategies and negotiate contracts, defining performance objectives and timelines
• Handle client issues and escalations, ensuring continuity, satisfaction, and trust
• Present the company’s solutions at external events such as conferences, seminars, and customer meetings
• Develop relationships with partners and external companies to create sales synergies
• Ensure accurate and timely reporting in the CRM, including weekly updates, forecasts, and key account metrics
• Prepare and deliver follow-up reports to internal and external stakeholders
• Collaborate closely with Support, Product, and Professional Services teams to ensure the best customer experience

Key skills and requirements:

• Minimum 2 years of experience selling software in a Web / SaaS / Cloud environment, with a solid understanding of subscription-based and recurring revenue models
• Ideally experienced in one or more of the following sectors: Chemical, Cosmetics, Food Products, or Product Label / MDD
• Deep knowledge of structured sales methodologies (e.g. Solution Selling, SPIN, Miller Heiman, or equivalent)
• Ability to multitask, prioritize effectively, and manage time efficiently
• Proactive, autonomous, and comfortable working in a dynamic environment
• Strong goal orientation and team spirit
• Excellent interpersonal and communication skills, with a customer-centric mindset
• Professional working proficiency in Italian language.
• Proficient in English, both in written and verbal communication.

Nice to have:

What can you expect from us?

Space and encouragement to suggest ideas and solutions

International and multicultural environment

⬆Interesting internal growth

Soft skill training

Internal Academy which is enriched day by day

Unlimited LinkedIn Learning account

Amazing events from our Happiness Committee

If you recognize yourself in this offer, don't hesitate any longer and send us your application!

How to apply

Applications may be submitted via LinkedIn (please include your CV).

About Trace One

Trace One is a premier SaaS provider of Product Lifecycle Management (PLM) and compliance solutions, specializing in the food & beverage, cosmetics, personal care, and chemical industries. With over 30 years of expertise, we empower more than 9,000 brand owners worldwide to innovate, collaborate, and bring products to market faster while ensuring the highest standards of quality, compliance, and sustainability. Trusted by industry leaders, Trace One combines cutting-edge technology with unmatched expertise to help businesses navigate complexity, accelerate growth, and shape a sustainable future.

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The Trace One group is an equal opportunities employer. xdwybme We are committed to fostering an inclusive workplace and consider all qualified candidates regardless of background.