Adoption Manager

Your Role At A Glance

• Define and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions.
• Design scalable, multichannel adoption journeys – self‑service, virtual agents, human touchpoints – centered on customer experience.
• Lead and orchestrate complex adoption programs with full accountability for timelines, priorities, and outcomes.
• Align and mobilize cross‑functional teams (Product, Tech, Customer Success, Operations, Marketing) without direct authority, driving execution and impact.
• Translate strategic goals into concrete operational plans, tracking progress and measuring results.
• Champion lateral thinking and innovation – finding unconventional approaches to boost engagement and product adoption.
• Leverage usage data, customer feedback, and qualitative insights to continuously optimize adoption paths.
• Build, develop, and empower the adoption team, fostering professional growth and a strong sense of ownership.

What skills are we looking for?

• Industry track record – 5–8 years minimum in a comparable role within B2B markets, preferably in services or high‑tech products, with proven ability to drive measurable outcomes across complex, multi‑stakeholder environments.
• Structured execution – proven ability to manage complex end‑to‑end initiatives: clear roadmaps, sharp priorities, consistent delivery.
• People management – experience leading, motivating, and growing teams.
• Data‑driven mindset – ability to dive deep into usage data, behavioral patterns, and customer feedback to surface insights and guide decisions.
• Cross‑functional influence – the ability to deliver results through teams and stakeholders without direct reporting lines.
• Comfort with ambiguity – confident decision‑making and direction‑setting even with incomplete information.
• Stakeholder communication – clarity, authority, and the ability to align across all levels of the organization.
• Think outside the box – genuine drive for innovation, experimentation, and creative problem‑solving.
• Invent & simplify – talent for cutting through complexity and designing adoption journeys that are clear, effective, and scalable.

Skills

Skills matter – but they're not enough. We look for leaders who embrace challenges as catalysts for growth and who bring our values to life through the way they work .

• ENTREPRENEURSHIP – the engine behind everything we do. We push to excel, innovate, and raise the bar – for ourselves and for the company. We are proactive, accountable, and customer‑obsessed, always ready to challenge the status quo and deliver extraordinary results.
• INNOVATION – our north star. We navigate a world rich in diverse experiences, knowledge, and perspectives – and we're not afraid to experiment or fail. We build environments where bold ideas thrive.
• INCLUSION – the foundation of how we relate to one another. Every individual brings a unique story and perspective. We champion a workplace where differences are not just accepted – they’re valued.

Why join us?

We believe that investing in our people is what fuels a culture of excellence, innovation, and responsible business. We're a tech company, and our way of working reflects it. We foster a dynamic environment where innovation, growth, and wellbeing aren't separate goals; they're part of everyday life. This is not just a set of tasks – it's a platform to express your talent, experiment boldly, and make a real difference.

• WELLBEING – we take the short week seriously. Friday afternoons are yours. Add to that a flexible, personalised welfare plan packed with benefits designed around your life.
• FLEXIBILITY – we run on trust, not timecards. No clocking in or out. Work in a flexible, hybrid way – and we'll give you everything you need to stay productive and connected from anywhere.
• DEVELOPMENT & GROWTH – we invest in people, not just roles. You'll follow a tailored development programme designed to grow your skills and amplify your impact on company goals.
• DIVERSITY & INCLUSION – we don't just tolerate differences; we build with them. You'll work in a collaborative, respectful environment where leadership is grounded in trust and every talent is given space to grow.
• IMPACT – we work with purpose. We're committed to creating shared value – for our customers, our partners, and our communities. Sustainability and innovation aren't add‑ons; they're built into everything we do.