After Sales Account Manager (Service Dept.)

We are looking for a highly motivated, goal-oriented Account Manager to join the Service and After-Sales team of Stevanato Group's Engineering BU.

The successful candidate will:

• Support with market strategy deployment, providing commercial insights for assigned Accounts to enhance business growth and processes harmonization.
• Be accountable for the performance of assigned portfolio and for the development of customer prospects in relevant area.
• Build effective and sustainable partnerships with existing accounts, ensuring long lasting relationships with key decision makers across the customer's organization
• Collaborate with Sales Division and involve subject matter experts across Stevanato Group to foster the Company's business model and deliver added value solutions
• Serve as lead point of contact for all customer's service requests and queries.
• Monitor market trends to identify and seize commercial opportunities for the Group.
• Manage function's budget in line with business objectives/guidelines
• Create effective relationships with actual and potential customers to foster growth and commercial opportunities for all stakeholders involved.

TECHNICAL COMPETENCES:

• Market and Industry understanding and in-depth knowledge of key consumers and segments
• Customers and Prospects products and processes understanding
• Key Account Planning and Project Management
• Customer Service and CRM Management
• Analysis and Reporting: methodologies, techniques, tools and applications
• Budget management
• IT Tools: use of company tools and applications (ERP, Office, etc.)

SKILLS AND EXPERIENCE:

• +3 years of experiences in a commercial role preferably in the customer service and after sales department
• English language proficiency is essential for the role (at least B2).
• Focus on Client's needs
• Business Acumen
• Analytical Approach
• Time Management
• Problem Solving
• Accountability
• Communication
• Negotiation
• Availability to business trips

Location: Piombino Dese (PD)