After-Sales Technical Support_Energy Storage Solution

After-sales Technical Support_Energy Storage Solution (ESS)

Company Overview:

Founded in China in 1969, Hisense is now a large global leader, with two publicly traded companies - Hisense Electric and Hisense Kelon Electrical - and the owner of 5 brands: Hisense, Kelon, Ronshen, Toshiba and Gorenje. Building on the four cardinal principles of "Technology, Quality, Integrity and Responsibility" Hisense has achieved more than 50 years of success in the consumer electronics (where it ranks as the third largest TV manufacturer in the world), home appliances, telecommunications and in the thermo-hydraulic sector, with numerous branches in constant growth on all markets.

Job Overview:

The resource will be inserted in the Service Department and will be responsible for all the after-sales service support activities related to Hisense ESS products and solutions in Italy.

Responsibilities:

• Management and development of the Service Network Energy Storage Solution
• Technical-support to the Service network on solutions with ESS Energy Storage Solution
• Control of the activities and related costs of the Service Network
• Organization of training for service networks
• Support to the Pre-Sales team in the management of meetings with Home Appliance Research Center and in the organization of technical seminars and product training
• Management of technical documentation
• Support and co-operation with HQ in the analysis of quality and improvement of the products.
• Support on-site to Service Network

Required Skills:

• Background in thermomechanical / energy / mechanical engineering
• At least 5 years of industry experience as a Service technical support
• Knowledge of the Energy Storage Solution product and market
• Experience in ESS management and supervision systems applied
• Strong interpersonal and Communication skills
• Proficient in Microsoft Office Suite
• Language skills: good English proficiency

What’s in it for you

• Competitive salary
• An international working environment and a passionate team
• A variety of challenging and exciting tasks that can influence the company's strategy and contribute to its growth
• Possibility of travel across-Europe
• 1 day of smart-working per week

Work Location

Milan