Aftersales Customer Support Specialist

XCMG is a global leader in construction machinery, committed to delivering innovative, reliable, and high-performance equipment solutions worldwide. To support our continued growth and expansion in the Italian market, we are looking for a customer-oriented and highly organised Aftersales Customer Support Specialist to strengthen our service operations across Italy.

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Key Responsibilities

• Manage and coordinate all incoming aftersales enquiries related to service, maintenance, repairs, and spare parts
• Plan and schedule service technicians' activities to ensure timely and efficient customer support
• Act as the main point of contact for customers regarding aftersales requests and service updates
• Prepare reports related to service performance, response times, and customer satisfaction
• Support customer retention initiatives through proactive follow-up
• Ensure a high standard of customer service aligned with XCMG brand expectations

Your profile

• Previous experience in aftersales, customer support, service coordination
• Experience within machinery, construction equipment, material handling is highly preferred
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• Strong organisational and multitasking skills with the ability to manage priorities in a fast-paced environment
• Strong problem-solving mindset and proactive attitude
• Good English language skills; Chinese language skills is a plus
• Team player with flexibility and willingness to travel when required

This position is based on-site in Livorno, Italy.