Agent Dept.

Luise Yachting Riviera

The position aims of supporting the Operations Departments based in Genova and Portofino within the extended Riviera area by being an experimented & reliable team member for the implementation of current operations through high standard delivery of concierge and technical services through a variety of daily tasks for the successful fulfillment of clients ‘requests, the Company’s global operations, management directives and overall performance targets.

Please send an email with a brief presentation and your CV dated and signed to:

DUTIES AND RESPONSIBILITIES under the responsibility of the OPS Manager

• Customers’ welcome on site with the OPS Manager;
  
• Reception of requests and execution of services;
  
• Suppliers’ invoices verification according to quotations & service provided;
  
• Company database datas entry (services ordered & delivered / contact details / documents compliance);
  
• Invoices drafting;
  
• Ordering stationary furniture and various items for the office;
  
• Support the OPSManager on the overall activities.

QUALIFICATIONS REQUIREMENTS

• 2 or more years of Maritime / Yachting agency experience (not compulsory);
  
• Certificate of higher education;
  
• Basic knowledgeof the Yachting Industry and its stakeholders;
  
• Onboard experience is a plus;
  
• Bilingual in the English Italian Languages (written & verbal), any other language is a plus;
  
• Information Technology proficiency “Microsoft office”;
  
• Proficiency on database management tools.

SKILLS AND EXPERIENC E

• Advanced communication & interpersonal skills;
  
• Multi-cultural & cross-cultural awareness;
  
• Customer service experience;
  
• Luxury sector service experience;
  
• Excellent analytical skills;
  
• Capable of working independently / autonomously;
  
• Organizational and time management skills.

KEY BEHAVIORS

• Accountability on duties
• Polite & politically correct behavior;
  
• Team player with a collaborative spirit;
  
• Flexibility (time, tasks, projects, travel, out of hours);
  
• Proactive & a self-starter;
  
• Resourceful & problem solving;
  
• Strict confidentiality in regard to the Company’ activities, members and clients.

ADDITIONAL NOTES

• Working out of hours subject to the needs of the service and approval from the line manager;
  
• Strict conduct & performance management;
  
• Non-disclosure;
  
• The overall content & duties of the job description is subject to the needs of the service;