Airport Passenger Support (Freelance)

Airport Passenger Support (Freelance)

Join Our On-Call Team at Fiumicino International Airport:

Help Passengers Claim Their Rights!

​At FlightHelp, we support airline passengers in claiming compensation for delayed or canceled flights. To date, we have assisted hundreds of thousands of travelers navigate stressful travel disruptions.

​We are currently expanding our network and looking for Freelance Passenger Support / Flyer Distributors (m/f/d) on an on-call basis at Fiumicino International Airport .

​This is a non-sales role focused purely on information sharing, passenger support, and professional representation.

​ Your Role & Responsibilities:

• ​When a significant flight disruption occurs (e.g., delays exceeding 3 hours), our operations team will contact you with all the details.

• ​Respond on Short Notice: Travel to the Fiumicino International Airport arrivals area when notified.

• ​Inform Passengers: Distribute informational flyers to passengers of the affected flight and explain how FlightHelp can assist them.

• ​Be a Reassuring Presence: Communicate with passengers in a friendly, calm, and professional manner.

• (Note: No airport security clearance is required for this role).

​ What We Offer

​ High Flexibility :

• A completely flexible schedule based on flight disruption events. Work only when incidents occur and you are available.

​Great Compensation: 

• 20$ per assignment (each assignment lasts approximately 1 hour) + 15$ per claim after the first 5;

​Full Expense Reimbursement :

• Additional costs such as fuel, parking fees, or public transportation tickets are fully covered.

​

Performance Bonuses:

• Opportunity for additional performance-based bonuses and long-term collaboration with increased responsibilities.

​ Candidate Profile

​Location :

• Residence in Fiumicino , Italy or the surrounding area.

​Languages :

• Italian and English; any additional languages are a strong advantage.

​Skills :

• Reliable, punctual, and comfortable interacting with the public in a professional manner.

​ Interested in joining us?

​Applying is quick and easy! Just make sure to add your phone number and mail to be able to contact you!