Descrizione dell'offerta
Since 1890, Kubota has evolved in a unique way worldwide. With a strong will to solve problems in food, water and the environment, we have leveraged our strength as a manufacturer and a solutions provider. Spanning across 120+ countries and employing more than 50,000 people in Asia, Europe and North America, Kubota generates revenue in excess of $20 billion. From agricultural and industrial machinery, and overall water solutions, to any other living environment solution, our question, and our challenge was always the same: what can we do to meet the demands and enhance our lives for tomorrow?
Explore this exciting career opportunity and join us on the journey as we seek to be an “Essentials Innovator for Supporting Life”.
My job, Our future
We are seeking a proactive and technically skilled professional to join our Tractor Service Department as an Area Service Manager & Training Coordinator . In this dual role, the new team member will play a key part in strengthening dealer support, enhancing after‑sales performance, and driving the development of technical competencies across the network.
The new team member will be integrated into the Tractor service department, reporting directly to the Italian Service Manager.
Key Responsibilities
Dealer Support: Manage daily technical inquiries from the field, providing expert guidance to the dealer service progress, mechanics via telephone, mail and onsite.
Case Management: Oversee the e-service ticket lifecycle and technical reporting, ensuring all troubleshooting and problem-solving protocols are correctly followed.
Joint customers visit the dealer to fix complex technical issues.
Dealer Visits: Conduct regular dealer visits to review service-related topics, including field follow-ups, new service bulletins, mandatory campaign progress, and warranty issues. Monitor machine registrations and collaborate with dealers on technical training proposals to encourage the professional growth of their mechanics.
Training: To manage technical training sessions and dealer subscription (both virtual and in-person). This includes content preparation (online and F2F) and conducting classroom instruction at our Milan headquarters.
Skills & Requirements
The ideal candidate must possess a technical diploma, specifically as a Mechanical Engineering Technician (or equivalent high school technical certification) with after-sales business knowledge.
English Proficiency: Fluency in English (written and spoken) is a requirement for this role.
Additional Languages: French basics is desirable (not mandatory)
Technical Skills: Advanced user-level knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) is required.