Descrizione dell'offerta
Area Service Manager & Training Coordinator
We are seeking a proactive and technically skilled professional to join our Tractor Service Department as an Area Service Manager & Training Coordinator. In this dual role, the new team member will play a key part in strengthening dealer support, enhancing after‑sales performance, and driving the development of technical competencies across the network. The new team member will be integrated into the Tractor service department, reporting directly to the Italian Service Manager.
Key Responsibilities
- Dealer Support: Manage daily technical inquiries from the field, providing expert guidance to the dealer service progress, mechanics via telephone, mail and onsite.
- Case Management: Oversee the e-service ticket lifecycle and technical reporting, ensuring all troubleshooting and problem‑solving protocols are correctly followed.
- Joint customers visit the dealer to fix complex technical issues.
- Dealer Visits: Conduct regular dealer visits to review service‑related topics, including field follow‑ups, new service bulletins, mandatory campaign progress, and warranty issues. Monitor machine registrations and collaborate with dealers on technical training proposals to encourage the professional growth of their mechanics.
- Training: Manage technical training sessions and dealer subscription (both virtual and in‑person). This includes content preparation (online and F2F) and conducting classroom instruction at our Milan headquarters.
Skills & Requirements
- The ideal candidate must possess a technical diploma, specifically as a Mechanical Engineering Technician (or equivalent high school technical certification) with after‑sales business knowledge.
- English Proficiency: Fluency in English (written and spoken) is a requirement for this role.
- Additional Languages: French basics is desirable (not mandatory).
- Technical Skills: Advanced user-level knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) is required.