Assistant Room Service Manager - The Lake Como EDITION - season 2026

Job Summary

Entry‑level management position responsible for daily operations in Room Service. Directs, trains, and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Ensures guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Candidate Profile

• Education and Experience: High‑school diploma or GED plus 4 years experience in food service, culinary, or related area.
• OR 2‑year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major and 2 years experience in a similar area.

Core Work Activities

Managing Day‑to‑Day Room Service Operations

• Supervises and manages employees; oversees all day‑to‑day operations and can perform duties in their absence.
• Administers property policies fairly and consistently.
• Communicates areas needing attention and follows up to ensure compliance.
• Supervises daily shift operations; ensures compliance with all Room Service policies, standards, and procedures.
• Manages staffing levels to meet guest service, operational needs, and financial objectives.

Leading Room Service Team

• Uses interpersonal and communication skills to lead, influence, and encourage staff.
• Encourages mutual trust, respect, and cooperation among team members.
• Acts as a role model demonstrating appropriate behaviors.
• Provides guidance, sets performance standards, and monitors performance.
• Develops specific goals and plans to prioritize tasks.
• Maintains productivity levels of employees.
• Provides leadership and vision to prioritize departmental goals efficiently.
• Celebrates successes and recognizes contributions.
• Communicates performance expectations per job descriptions.
• Ensures ongoing communication, awareness of business objectives, and recognition of performance.
• Establishes open, collaborative relationships; observes service behaviors and gives feedback.
• Strives to improve service performance.

Room Service Financial and Budgeting Goals

• Understands budgets, operating statements and payroll reports; assists in financial management of the department.
• Participates in controlling expenses to meet or exceed budget goals.

Ensuring Exceptional Customer Service

• Provides service above and beyond for customer satisfaction and retention.
• Improves service by coaching and guiding staff to understand guest needs.
• Ensures daily operations meet quality expectations of customers.
• Emphasizes guest satisfaction and continuous improvement.
• Empowers employees to deliver excellent customer service.
• Obtains guest feedback on product quality and service levels.
• Handles guest problems and complaints.
• Participates in performance appraisal process, providing feedback.

Conducting Human Resource Activities

• Identifies developmental and educational needs; provides coaching or training.
• Supports departmental orientation program for new hires.
• Trains staff on cash handling and credit policies.
• Solicits employee feedback; uses open‑door policy to address concerns.

Additional Responsibilities

• Provides information to supervisors, co‑workers, and subordinates via telephone, e‑mail, or in person.
• Analyzes information and evaluates results to choose best solutions and solve problems.
• Recognizes good product quality and presentation.

Equal Opportunity Employer

At Marriott International, we are an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.