Assistant Store Manager (W/M) - Milano

Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials such as cashmere, silk and leather. By revisiting basics with a casual and rock’n roll style, Zadig & Voltaire embodies a new kind of luxury – a chic and relaxed experience.

To see the current collection:

Purpose of the role: The role of Assistant Manager is an essential part of the store function. Connecting and engaging with the Zadig&Voltaire customers, supporting the day‑to‑day activities of their team and store, and leading the store & team performance towards success.

We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual, has extensive knowledge of fashion and trends of the season, and is confident in engaging and styling clients.

You are a role model in everything you do and you share your knowledge and skills with your colleagues. The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.

As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalised customer service while complying with the Zadig & Voltaire procedures and standards.

You will support the store manager in building a store environment that nurtures creativity and employee development.

Selling Skills

• Be a brand ambassador and embrace the brand Selling Ceremony
• Lead your team by example
• Drive sales: coach your team in delivering exceptional and personalised customer experience
• Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
• Be constantly present on the shop floor and fully available to look after customers’ needs
• Be able to build customer loyalty, understand customer relationship management
• Be able to communicate efficiently and effectively
• Be knowledgeable of the collection and the brand iconic pieces

Leader Skills

• Be a brand ambassador and embrace the brand Selling Ceremony
• Inspire the team and lead by example
• Support the development of the team and store KPIs
• Be proactive in developing your team skills and brand/product knowledge
• Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success
• Be approachable and a great communicator who can ensure business runs smoothly

Operations

• Drive sales: fully proficient on operating till system, payments and fraudulent transactions
• Follow company policy and procedures
• Manage the opening and closing procedures for your store and ensure a luxurious store environment and standards
• Fully proficient with all operational aspects and procedures, proactive to learn new processes
• Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
• Have an awareness of the loss prevention procedures in store and communicate these to the team
• Pay attention to the security of the team and customers, by respecting health & safety guidelines
• Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)
• Manage the needs of customers including exchanges, credit notes
• Offer each customer the opportunity to be on the mailing list
• Maintain the replenishment of bags, boxes etc
• Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
• Answer calls promptly and efficiently, with a pleasant and welcoming manner
• Execute the loss prevention procedure and conduct regular inventories

Commercial & Merchandising

• Be commercial in everything you do
• Manage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines
• Manage the VM guidelines implementation and train your team on all VM aspects & standards
• Know how to adapt the VM guides to the space
• Ensure the shop floor and the windows standards are impeccably maintained
• Know, use and communicate the VM tools and guidelines to the team

Human Resources

• Support the recruitment for the store with the manager
• Train and develop the team with a development plan that emphasizes their skills
• Follow the training progress of the new employees
• Identify the team members with growth potential and set up plans to develop their skills
• Coach and motivate your team by giving them skill targets to achieve
• Create a positive and inclusive work atmosphere, motivate and recognise achievements within the team

Required Knowledge & Skills

• Demonstrate strong leadership skills and passion for people development
• Be a quick learner and good listener
• You must have excellent communication & organisation skills
• Understand how to deliver and coach luxurious customer experience
• Understand the business KPIs
• Show passion about the luxury retail and interest in fashion and retail market trends

Required Qualities

• Leads by example in all occasions
• Details focused
• Problem solver, adapt to new situation, be proactive
• Great people skills, excellent teamwork skills, be enthusiastic, dynamic
• Positive and proactive attitude and knowledge of motivating a team
• Sense of responsibilities and prioritise store priorities
• Be eager to learn, develop yourself and others