Associate - Technology Operations Support

Associate - Technology Operations Support In this role, you will support the deployment of world-class Digital Workplace experiences for colleagues and engineering teams worldwide. You will help run local technology operations, ensure smooth service delivery, and keep stakeholders aligned with technology goals. You will troubleshoot issues, support deployments, and contribute to continuous service improvement in a fast-paced, on-site environment. This position offers hands‑on work with cutting‑edge tools and a pathway to influence workplace technology across international teams.

bonus

Oversee local Technology Concierge operations, including daily service delivery, capacity planning, and coverage for Digital Workplace activities

Coordinate Health & Safety activities and support local compliance in collaboration with the Service Delivery Manager and Health & Safety Department

Attend stakeholder calls to align on Digital Workplace goals, products, and priorities

Troubleshoot capacity/availability issues, support moves/adds/changes, and perform server software installation/configuration as needed

Ensure quality standards for documentation, reporting, and process adherence in Service Delivery and asset management

Support problem resolution, escalations, major incidents, and crisis coordination when required

Contribute to continuous service improvement via knowledge management and QA-ready articles

Perform core technical duties to support infrastructure implementations and deployments of dynamic platforms

Create technical design and implementation documentation; participate in test planning and execution

Resolve infrastructure compatibility issues and collaborate with other technical teams; provide on‑site support when required

Record and update call data in a service management tool; ensure asset repair quality per guidelines

Plan and support streaming events; manage local stockroom and inventory of workplace tech assets

Act as Third Party Relationship Manager for local Digital Workplace vendors and support governance and service performance

3-5 years hands‑on experience in a similar role with diverse operating systems and network protocols

Proficiency in English and Italian (written and verbal)

Technical knowledge of Windows and/or iOS

Expert knowledge of Active Directory and Group Policy

Expert Windows OS and macOS skills

Excellent Android/iOS skills with MDM and JSS

Expert knowledge of Office 365 deployments and release management

Basic knowledge of corporate network topologies

Basic knowledge of Firewalls and VPN technologies

Experience with EUC applications and enterprise EUC management toolsets

Experience deploying and supporting desktop images and applications to enterprise EUC estates

#J-18808-Ljbffr