Automotive Field Consultant (After-Sales Coaching)

(Field based role throughout Piemonte and Liguria ).

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

What will you do on a daily basis?

Support our client and its Aftersales Methods Manager in standardizing and improving Customer Journey–related processes in the aftersales network, through:

• structured coaching;
• field support;
• data-driven project deployment.

Ensuring compliance, performance improvement and a consistent customer experience across our client's network.

By combining structured coaching, process audits, data-driven KPI management and coordinated rollout of new tools and projects, in close alignment with the Aftersales Methods Manager and the Field team.

The vision is to create a mature, autonomous and customer-centric aftersales network, where:

• Processes and standards are naturally embedded in daily operations;
• Digital tools and projects (es. DCS) are fully adopted and generate measurable value;
• The Customer Journey is consistent, seamless and recognized as a competitive advantage in the market.

Who are you?

• Approximately 1 to 3 years of professional experience in the Automotive sector;
• Knowledge of standard training paths and related contents of After Sales Managers, Service Department and Customer Experience Managers in order to set up the coaching activities;
• Knowledge of different Dealer Management Systems (DMS) and platforms supporting the Service process;
• Knowledge of main tool as Booking Agenda, workshop planning;
• Adaptability/flexibility;
• Knowledge of Microsoft Office package;
• Analytical approach;
• Excellent communication, listening and interpersonal skills;
• Problem-solving attitude;
• Ability to work independently and in team;
• Master or Bachelor’s degree is considered a plus;
• Certified coach by a recognized industry will be a plus.

Working pattern

• Field activity throughout Northwest Italy (Piemonte);
• 40 hours per week.

Additional information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.