AVS Manager, Retail Business Services

Amazon is looking for an AVS Manager in Retail Business Services (RBS). The AVS Manager at RBS leads the Product Family/Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.

Key Job Responsibilities

As AVS Manager for Amazon Vendor Services, you will be responsible for delivering impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in‑country AVS Product Family owners to understand your vendors’ needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service.

The candidate will be a business owner who understands the key levers to drive business growth and can operationalise those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they’re building, developing and managing high‑performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.

A Day in the Life

Managing a team of Managers, prioritising strategic initiatives and providing escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end‑customer experience, in collaboration with other Amazon programmes and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever‑changing business environment. Contribute to and lead strategic plans and documents for the organisation.

About the Team

Amazon Vendor Services is a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

Basic Qualifications

• MBA
• Demonstrated success managing a team with a track record of developing a high performing team.
• 10+ years’ experience in customer/account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Minimum 6 years of people management experience.
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions.
• Organisational skills including prioritising, scheduling, time management, and meeting deadlines.
• Written and verbal communication skills.
• Proficiency in creating Annual Operating Plans and P&L impact.

Preferred Qualifications

• Experience managing large cross‑functional teams.
• E‑Commerce experience.
• Program management experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.