B2B Customer Experience Lead — End-to-End Journey

A leading industrial solutions provider in Italy seeks a Customer Experience Manager to optimize the end-to-end customer journey. This role involves connecting various departments to enhance customer interactions from lead generation to after-sales service. Candidates should have a degree in Engineering, Economics, or Marketing with 3–5 years in customer-focused roles in B2B environments. Strong communication skills and a proactive mindset are essential. A background in HVAC/R is a plus.
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