BA IT - (Customer Relationship Center)

Job description

Join our team dedicated to the Customer Relationship Center , supporting business transformation and digitalization projects in an international context.

Responsibilities

• Deliver requirements documentation for CRC‑related projects
• Write and refine user stories and epics for development teams
• Prepare configuration guidelines for system implementation
• Support development and testing phases, ensuring requirements are met
• Collaborate with business partners and IT teams to translate business needs into application requirements
• Identify gaps in existing functionalities and propose improvements
• Ensure security and compliance requirements are considered in solution design
• Provide training and documentation to end users and support teams

Profile

• 5‑7 years of relevant experience as a Business Analyst, preferably in international projects
• Experience in requirements gathering, documentation, and process improvement
• Experience in Customer Relationship Center
• Experience with configuration guidelines and supporting development/testing phases
• Experience in business transformation or digitalization projects
• Experience with technical teams and understanding of IT landscape
• Bachelor’s degree in Business, Information Systems, or equivalent
• English and Italian fluent
• Strong analytical and problem‑solving skills
• Adaptability in multicultural environments
• Experience with generative AI tools is a plus

What We Offer

• An international community bringing together 110+ different nationalities
• An environment where trust has a central place: 70% of our key leaders started at the first level of responsibilities
• A robust training system with our internal Academy and 250+ available modules
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
• Sustainability is part of everything we do, with opportunities to create real social or environmental impact through the WeCare Together program

Equal Opportunity Statement

Amaris is proud to be an equal‑opportunity workplace. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.