Backbone Technical Program Manager, APAC Backbone

Backbone Technical Program Manager, APAC Backbone

Job ID: | Amazon Asia-Pacific Resources Private Limited (Singapore)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment to ensure customers have continuous access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security while providing near‑infinite capacity at the lowest possible costs.

Amazon Web Services is seeking a Technical Infrastructure Program Manager to support one of the world's largest telecommunications networks, focusing on long‑haul leased capacity management across APAC and India. This role, within the Global Connectivity Infrastructure Development (GCID) organization, is responsible for driving strategic improvements in leased capacity delivery, data quality management, and infrastructure tool optimization.

Key Job Responsibilities

• Serve as a key member of the APAC Backbone team, managing the long‑haul backbone leased capacity delivery plan across APAC/India.
• Manage and track approved network plans with internal stakeholders and planners until infrastructure is in service.
• Provide the regional managers with regular updates through standardized reporting mechanisms.
• Drive process improvements through tool optimization and automation.
• Drive data quality improvement initiatives and implement standardized processes for leased capacity management.
• Maintain accurate records of leased capacity agreements, costs, and capacity utilization across regions.
• Vendor management to ensure timely delivery, accurate documentation, and measure progress through quality KPIs.
• Develop quality management programs that track defects, mitigate risks, standardize root cause analysis, and implement KPIs to rate vendor success.
• Manage relationships with providers and maintain strategic business alignment.
• Interface with internal stakeholders (Business Development, Network Planning, Finance and Engineering teams) to align on requirements.
• Coordinate with internal teams to ensure proper handover and documentation.
• Understand technical components for network connectivity, including ILA requirements and power specifications.
• Proficient in software scripting (Python or equivalent) for developing tools to enhance data aggregation and reporting activities.
• Leverage AI tools to develop document creation processes, auto‑coding, and support advanced decision‑making capabilities.

A Day in the Life

Managing leased capacity delivery and data quality across APAC/India regions. Daily activities include coordinating with Business Development teams, Network Operations, and external vendors to ensure efficient delivery and documentation. You’ll drive process improvements, maintain quality control standards, and manage stakeholder communications, and be responsible for identifying operational efficiencies, standardizing data management practices, and ensuring accurate tracking of lease agreements and infrastructure documentation.

Basic Qualifications

• 3+ years of technical infrastructure management experience.
• Knowledge of best practices and emerging technologies related to infrastructure (e.g., network, data center, hardware, software).
• Experience with varying scenarios of infrastructure builds.

Preferred Qualifications

• Experience working across functional teams and senior stakeholders.
• Experience in operational excellence, continuous improvement, or process improvement roles.
• Knowledge and experience with submarine cable systems.
• Ability to merge traditional project management with agile processes.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.