Bari branch supervisor

Hoya Lens Italia is looking for a

Branch Manager

who will ensure the operational, organizational, and strategic management of the

Putignano (BA)

branch, coordinating the activities of Customer Service and the lens assembly laboratory, while guaranteeing high standards of service, quality, operational efficiency, and support to the sales network. This role will act as the main local point of reference for coordinating internal activities and interfacing with Milano Office, contributing to the achievement of company objectives through leadership, analytical skills, and a customer-oriented approach. Key Responsibilities

Operational Coordination

Oversee the daily operations of the branch Coordinate and supervise the Customer Service team Manage the lens assembly laboratory and production activities Monitor workflows, priorities, and operational performance Optimize internal processes and turnaround times Handle operational urgencies and resolve critical issues Customer Service

Ensure high levels of customer satisfaction and service quality Support the team in managing complex customer requests Handle escalations and sensitive client situations Collaborate with opticians and optometrists to deliver effective solutions Perform technical and operational troubleshooting Technical Support

Provide first-level technical support on ophthalmic products and processes Work closely with technical and quality departments to resolve issues Monitor technical complaints and corrective actions Contribute to continuous improvement initiatives Cross-functional collaboration

Partner with Area Sales Managers and Regional Sales Managers Support the sales team in managing key and strategic clients Ensure operational alignment with local market needs Contribute to business development and customer retention activities Collaboration with central functions

Act as the main point of contact with Milan central functions Share KPIs, reports, and operational updates Ensure the implementation of company guidelines and procedures Cooperate on corporate projects and initiatives Reporting

Prepare operational statistics and performance analyses Monitor service, productivity, and quality KPIs Produce periodic reports for management review Identify improvement areas and propose corrective and innovative actions People Management

Provide guidance and performance management to team members Foster a culture of collaboration and results-driven work environment Support technical and operational training Knowledge, Skills & Experience

Degree in Optometry or High School in Optics Proven experience in team management preferably in the optical/ophthalmic retail or in optical industries Background and strong understanding in customer service/support Customer-focused approach with a continuous improvement approach

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