Descrizione dell'offerta
Boutique Store Leader: Drive Sales & Service Excellence - Venezia
To manage and lead the team ensuring a consistent and exceptional standard of customer service in the boutique in Venice.
The Role
- To be in charge of the general operations of the store, making sure it runs smoothly, cleanly and meets any budget or sales goals;
- To analyse, elaborate and report sales figures, weekly, monthly, yearly to Retail Manager in order to leverage profits;
- To monitor all business costs and provide the area team with feedback and analysis on all store KPI’s;
- To be responsible for supervising a retail organization's staff, meeting customer needs, planning and coordinating sales, merchandising, and budgeting;
- To maintain awareness of market trends in the retail industry and monitor what local competitors are doing;
- To develop retail excellence behaviors such as personal relationships with customers, individual follow‑up of the clientele, selling ceremony, after‑sales quality issues;
- To make sure staff meets all the requirements indicated by the Company and Retail Manager on dress code, standing, customer approach and selling ceremony;
- To liaise with HR Department to deal with special HR issues;
- To complete store operational requirements by scheduling and assigning employees rota;
- To be responsible for all employee corrective actions and ensuring any disciplinary actions are handled correctly;
- To arrange merchandise on shelves according to popularity and other criteria;
- To approach customers and offer them advice and support on product to persuade them to buy;
- To monitor shelves inventory and unload new products when needed;
- To operate cash registers and close daily revenues;
- To maintain a clean and orderly environment in the store;
- To provide information and other services such as handling returns of merchandise;
- To have great customer service skills and problem solving;
- To go the “extra mile” to meet targets;
The Candidate
- Fluent in English (written & spoken) is essential;
- Previous demonstrable experience of managing a store team;
- Retail or Service industry experience preferably within the fashion industry;
- Capable to motivate, manage and lead the team;
- Proven track record in delivering strong business results within a large team, large turnover and fashion environment;
- Ability to advise customers on smart professional dress and appearance;
- An excellent communicator with customers and a leader for staff & colleagues;