Brand Insights Manager

The Brand Insights Manager has the mission to deliver insightful data to our high‑service customers via the Launchmetrics products and services. Combining advanced industry knowledge (Fashion, Lifestyle & Beauty) with data, this role builds and owns customer relationships, acting as a trusted partner to provide data‑driven recommendations and support their marketing and communication strategy.

What You’ll Do

• Understand customers' marketing and communication goals to scope their needs and priorities in terms of strategy and measurement.
• Be accountable for the customer portfolio, report on account health, and join regular account reviews to ensure clear communication around priorities, reporting, and renewal opportunities.
• Maintain client contacts, documentation, reviews, and reports in Salesforce, ensuring they stay up‑to‑date.
• Deliver customers' reports and analysis on time, manage training, and proactively communicate product improvements and data updates.
• Collect customer needs and share feedback on new KPIs and measurement analyses, piloting new developments alongside customers.
• Identify upsell and cross‑sell opportunities, nurture them through handover to the sales team, and support pre‑sales as a data and consulting expert.
• Act as an expert on platform functions and data, becoming a strategic advisor to clients to drive value and ROI, connecting goals to outcomes.
• Identify trends and patterns in datasets to build detailed and insightful reports, using quantitative and qualitative analyses to make recommendations.
• Present actionable reports to customers, acting as a thought leader to advise on brand performance.
• Be an evangelist of Launchmetrics’ unique measurement methodology.

About You

• Minimum 5 years of experience with data analytics and management.
• Intermediate Excel skills and a passion for analysis and data‑driven insights.
• Confidence in leading presentations through storytelling to customers across multiple organizational levels.
• Ability to engage a wide variety of team members at different levels.
• Strong relationship‑building and influencing skills.
• Adaptability to complex and changing environments.
• Strong project management skills.
• Understanding of customers’ business challenges and needs.
• Innate curiosity and enthusiasm for innovative approaches.
• Constructive problem‑solving and swift decision‑making.
• Perceptive and sensitive to others’ needs and motivations.

Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce.