BTR - Admin & Back Office Specialist (Milan)

We have entered the Italian Built to Rent (BTR) market as a first mover to set the standard as a professional operator of purpose-built residential buildings for rent on behalf of institutional investors. After creating an operating platform to manage BTR developments, we're now scaling up and quickly becoming the market leader with a portfolio of more than 1,000 units under management.

Main Activities

The successful candidate will be part of a dynamic team within the BTR Department and responsible for expanding and structuring our administrative management activities with a particular focus on our innovative letting process. This will involve:

• Conducting credit checks and analysing income documentation on perspective tenants
• Assisting new tenants with providing the required documentation
• Submitting and discussing the approval of perspective tenants with our landlords
• Preparing tenancy agreements and ancillary documents through our digital platform
• Overseeing and managing the signing process from issuing contracts to completion by all parties
• Liaising with our property and facility management partners to ensure that their core administrative activities meet the agreed service levels
• Creating best practices and standard procedures to scale-up our operational activities in this new business as we grow our portfolio under management
• Preparing and submitting fee schedules, interacting with our finance department
• Taking charge of / improving our tenant onboarding platform to accelerate the gathering of key docs
• Supporting our front-office operatives and letting agents in managing enquiries from perspective tenants
• Creating and updating reporting to landlords on lettings-related activities
• Working with our in-house tech team to:
  • develop new tools aimed at making our day-to-day work more efficient (e.g. automating repetitive tasks)
  • take part in the further development of our integrated tech platform (CRM, PMS, etc.)
• Leading the structuring of our admin processes to expand our current offering and team
• Participating in the key strategic decisions being made in the early stage of this new business line

Requirements

• At least 3-5 years’ working experience in Property Management (administration, accounting & finance) is very valuable, preferably in the residential and/or student accommodation sectors.
• A degree in Finance or Economics is preferable.
• Knowledge of property management software products such as Yardi, REFTree and/or similar is really valuable
• Excellent English knowledge (written and spoken). Any other language will be considered a plus
• Advanced interpersonal skills, being able to build trust and relationships is essential
• Good MS-Office knowledge, in particular Excel and Word. Knowledge of other digital products or programming languages is considered a plus.
• The capacity to quickly adopt tech solutions to increase work efficiency is considered very favorably
• Good time-management skills and flexibility
• Proactivity, a growth mindset and a teamwork attitude are essential