Business Analyst (Retail Solutions)

Why Toshiba Global Commerce Solutions?

At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help retailers navigate obstacles and accelerate their growth, reimagining customer engagement.

Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future.

Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together.

JOB TITLE: Business Analyst

DEPARTMENT: Professional Services

REPORTING TO: Professional Services and Solutions Director, Italy

LOCATION: 20871 Vimercate (MB)

What’s ‘In-Store’? - Role Overview

We are seeking a Business Analyst with solid experience in the retail sector to act as a critical link between business needs and Toshiba’s technology solutions, supporting both digital and in-store operations.

The ideal candidate will have an existing understanding of end-to-end retail processes, spanning both front-end customer experience and back-end operations. They will be adept at translating and communicating complex business requirements into clear, actionable specifications, and bring hands-on experience with store operations to help optimise workflows and support digital transformation at the retail level.

This role requires a strategic thinker with a practical mindset—someone who thrives in fast-paced environments, collaborates confidently across teams, and is passionate about driving innovation and continuous improvement in the retail space.

Key Responsibilities:

• Elicit, analyse, and document business requirements from stakeholders across retail, technology, and commercial functions to understand operational challenges.
• Translate business needs into clear user stories, process flows, or functional specifications for development teams and third-party partners.
• Apply in-depth knowledge of cash flow, inventory, promotions, and the customer journey to shape practical, effective retail solutions and optimise retail processes.
• Analyse and model existing business processes, identifying areas for improvement using lean principles and process modelling tools (e.g. BPMN, UML).
• Support the design, development and delivery of technology projects across store systems, POS, supply chain, and digital platforms.
• Provide input into project planning and delivery timelines; help ensure solutions are delivered on time, within scope, and to specification.
• Maintain clear, up-to-date documentation and support materials for internal teams and clients.
• Work closely with cross-functional teams to ensure proposed solutions align with both business goals and technical constraints.

***The successful candidate will travel to regional customer sites (50%) and should therefore be comfortable commuting as required to meet business needs and objectives***

How is success measured? Job evaluation criteria:

• Requirements gathering; Accuracy, clarity and completeness.
• Business and IT alignment;
• Project contribution;
• Functional support;
• Application evolution;
• Process documentation;
• Soft skills and collaboration.

Skills & Experience

• Experience as a Business Analyst in retail, omnichannel, or e-commerce
• Knowledge of store operations, Point of Sale, promotions, inventory, and customer journey
• Familiarity with systems like ERP, CRM, and e-commerce platforms
• Strong stakeholder management and communication skills
• Proficient with process modeling and data analysis tools like Jira, Confluence, Power BI, BPMN, UML
• Hands-on, analytical, and proactive approach

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future