Business Consultant & Customer Success Consultant

We are looking for a Business Consultant & Customer Success Consultant to support customer onboarding and ensure ongoing success after Go-Live for our AI-driven Planning & Pricing SaaS platform, including AI-based demand forecasting and optimizations. This role involves understanding customer needs, demonstrating value, and providing technical and functional expertise post-sales. The ideal candidate has a background in business consulting, merchandise planning, pricing strategies, BI, or AI analytics, with excellent communication and problem-solving skills.

About The Team

Centric is expanding in the fashion, sports, beauty, and home markets with solutions in Product Lifecycle Management, Market Intelligence & Trends, and Planning & Pricing. The Planning & Pricing Business Unit is a fast-growing, innovative team, working remotely from various countries worldwide. We seek talented individuals to help propel our growth in AI-powered planning, pricing, and market intelligence solutions.

The role reports to the VP of Customer Success Consulting - BU Planning & Pricing.

Responsibilities:

• Own and develop a portfolio of 5-10 customers.
• Serve as the subject matter expert during onboarding, ensuring smooth adoption.
• Collaborate with solution architects, data science, engineering, and project managers to deliver tailored solutions.
• Create comprehensive business blueprints, mapping structures and processes onto our platform.
• Identify gaps and opportunities; optimize customer processes and recommend improvements.
• Provide feedback to product teams for enhancements.
• Conduct deep analyses of markdowns and inventory, understanding AI models and customer acceptance.
• Build strategic relationships and develop long-term roadmaps.
• Manage key activities like QBRs, trainings, change requests, and upgrades.
• Visit customers remotely or onsite as needed.
• Work with Customer Support to ensure satisfaction and conduct surveys (NPS).
• Monitor and improve customer success processes.
• Document all customer interactions and follow up internally.
• Coordinate with sales for upselling and cross-selling opportunities.
• Improve project, service, and requirements management processes.
• Track customer-specific efforts accurately.

What You Bring:

• Degree in business, management, merchandising, or related field.
• Experience in retail merchandising and consulting, preferably in fashion & lifestyle.
• Strong analytical and logical reasoning skills.
• Solution-oriented with good communication skills and customer focus.
• Driven, eager to learn, and challenge-ready.
• Comfortable in SaaS environments and hierarchical communication.
• Ability to translate business processes into solution designs and roadmaps.
• Business-fluent English; other languages are a plus.
• Proficiency with Office and Business Intelligence tools.
• Willingness to travel occasionally; primarily remote service.
• Enjoy working in a diverse, multi-national team.

Centric Software is an equal opportunity employer, committed to diversity and inclusion in the workplace.