Business Process Consultant (Blueprint Lead)

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

• What's in it for you?

At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren't micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

Position Summary

The Blueprint Delivery Lead will help lead

The Blueprint Delivery Lead will be responsible for managing business transformation consulting engagements and ensuring the timely delivery of the initial transformation phase (Blueprint). You will manage a virtual team consisting of Solution Architects, Business Analysts, and other technical Subject Matter Experts. You will serve as the delivery manager for the blueprint phase, working directly with the Project Manager or Director responsible for end-to-end delivery. The role involves overseeing the end-to-end tracking and management of the Blueprint phase.

You will also act as a trusted business advisor during the Blueprint, helping analyze business requirements, assessing gaps between current and future processes, and developing operational readiness plans. You will map business processes to the proposed technical solutions.

This role combines management and hands-on responsibilities, requiring strong delivery and content knowledge skills.

Principal Duties and Responsibilities

• Matrix management of delivery engagements, including resources from Consulting, Solution Delivery, and Solution Engineering.
• Coach and train less experienced team members.
• Analyze and document business processes and manage team members involved in delivery.
• Demonstrate thought leadership in operational processes related to BSS and OSS in the telecommunications industry.
• Review business requirements and process documentation from clients.
• Participate in requirement analysis sessions to ensure accurate mapping of business needs to functional capabilities.
• Assess the impact of proposed technical solutions on existing business processes and recommend organizational changes.
• Manage business readiness assessments prior to new solution deployment and execute deployment tasks.
• Serve as the single point of contact as the delivery manager for the Blueprint phase.

Experience and Requirements

• Lead project work streams for both consultants and non-consultants, ensuring successful and on-time delivery.
• Manage customer expectations regarding timelines and deliverables.
• Build strong client relationships by providing relevant business context.
• Manage project budgets and estimates.
• Translate project plans into specific actions and deliverables.
• Identify opportunities and support pre-sales activities.
• Demonstrate strong knowledge of the practice area and provide proactive recommendations.
• Experience in the telecommunications industry across three or more lines of business.
• Domain knowledge in at least three BSS/OSS domains.
• B2B/Enterprise experience is a plus.
• Deep understanding of the global telecommunications marketplace from both technical and business perspectives.
• Ability to understand complex organizations and develop consultative delivery skills.
• Professional presence and ability to interact effectively with customers.
• Excellent communication, strategic, and analytical skills.
• Ability to work within a diverse, multicultural team environment on complex technical issues.

Who is Netcracker Technology?

We are a forward-looking software company offering mission-critical solutions to service providers worldwide. Our portfolio includes software solutions and professional services that enable large-scale digital transformations, leveraging cloud, analytics, virtualization, and 5G networks. With over 25 years of service delivery, our unique combination of technology, people, and expertise helps companies transform their networks and improve customer experiences.