Business Support - Polish

About the Role

The selected candidate will join the International Sales Division and, as a Business Support , will be responsible for performing all sales support activities, ensuring each client receives the highest level of service and consultancy.

The role will have a specific focus on Polish-speaking markets .

Responsibilities

• Drafting commercial offers: managing the quotation and offer phase; generating Project Specifications using the Specification Tool;
• Monitoring the Retail and Project Pipeline using Microsoft Dynamics 365 CRM;
• Order entry using SAP and daily order monitoring;
• Order portfolio analysis, coordination with planning, and management of delivery dates requested by the client;
• Defining priorities for daily, monthly, quarterly, and annual billing forecasts;
• Financial analysis and customer credit status monitoring;
• Managing shipping and logistics processes, coordinating with invoicing and warehouse departments;
• Handling product returns, technical support, issue reporting, and general customer service activities;
• Conducting business reviews and supporting the sales team with proactive sales activities;
• Managing certifications and product specifications related to the target geographies;
• Drafting commercial terms and commission agreements for sales agents;
• Following up on catalog, price list, and marketing material distribution;
• Occasional participation in events and client visits.

Requirements

• Bachelor’s degree;
• Languages: Italian (B2) English (C1) and Polish (C1);
• Experience with CRM systems is a plus;
• Good knowledge of Microsoft Office, especially Excel;
• Strong problem-solving skills;
• Good interpersonal and customer management abilities.