Descrizione dell'offerta
Contract Type:
Long season / Permanent contract
Start Date:
As soon as possible
Required Experience:
Minimum 2–3 years in a similar role, preferably within luxury hospitality, with verifiable references.
Benefits Welfare package
Mission
Deliver an exceptional Concierge service by anticipating and exceeding guests' expectations with professionalism, discretion, and attention to detail.
Lead and supervise the Concierge team, ensuring the highest service standards in line with the Airelles philosophy and luxury hospitality expectations.
Create personalized and memorable experiences for guests by leveraging local expertise and cultivating strong relationships with trusted partners and suppliers.
Ensure the smooth and efficient operation of the Concierge department while fostering a collaborative, guest-focused, and excellence-driven work environment.
Contribute actively to guest satisfaction, loyalty, and brand reputation through outstanding service and attention to every detail.
Key Responsibilities
Oversee and coordinate the daily operations of the Concierge department.
Welcome guests and manage complex requests, ensuring a highly personalized and seamless service experience.
Arrange restaurant reservations, transportation, private tours, cultural activities, exclusive events, and bespoke guest experiences.
Develop and maintain strong relationships with local partners, suppliers, and service providers to offer unique and exclusive recommendations.
Train, mentor, and support the Concierge team, promoting continuous development and service excellence.
Collaborate closely with Front Office, Guest Relations, Housekeeping, Food & Beverage, and other departments to ensure a flawless guest journey.
Handle guest complaints, special requests, and last-minute arrangements with efficiency, discretion, and professionalism.
Monitor departmental performance and ensure compliance with company standards, policies, and luxury service procedures.
Prepare operational reports and contribute to the continuous improvement of Concierge services and guest satisfaction.
Airelles Joining Airelles means entering a world of excellence. We create extraordinary experiences in exceptional historic properties, making every moment rare and unforgettable.
Airelles is renowned for its tailor‑made service, where every gesture matters. From the warmest welcome to the finest detail, we pursue excellence with generosity, elegance, and genuine care.
You are at the heart of what makes our Maisons truly magical, contributing to the story and legacy of Airelles every day.
All applications must include authorization for the processing of personal data in accordance with EU Regulation No. 2016/679 (GDPR). Personal data will be used exclusively for the recruitment process.
This job opportunity is open to candidates of all genders in accordance with applicable equal opportunity legislation.
About You Desired Profile Joining our team means embarking on a journey where personalized service, attention to detail, and excellence are at the core of everything we do. Beyond technical expertise, we seek individuals who embody the Airelles values: passion, authenticity, creativity, and entrepreneurial spirit.
Minimum 2–3 years of experience as a Head Concierge, Chef Concierge, or Senior Concierge within a luxury hotel or high‑end hospitality environment.
Strong knowledge of luxury hospitality standards and international guest expectations.
Proven leadership skills with the ability to motivate, develop, and manage a high‑performing team.
Excellent interpersonal, communication, and problem‑solving abilities.
Strong guest‑oriented mindset with exceptional attention to detail and discretion.
Ability to remain calm and effective under pressure while maintaining the highest service standards.
Extensive knowledge of Venice and its surrounding destinations; an established network of local contacts is highly desirable.
Fluency in Italian and English is required; additional languages will be considered a strong advantage.
Flexibility and availability to work shifts, including weekends and public holidays.
#J-18808-Ljbffr
Long season / Permanent contract
Start Date:
As soon as possible
Required Experience:
Minimum 2–3 years in a similar role, preferably within luxury hospitality, with verifiable references.
Benefits Welfare package
Mission
Deliver an exceptional Concierge service by anticipating and exceeding guests' expectations with professionalism, discretion, and attention to detail.
Lead and supervise the Concierge team, ensuring the highest service standards in line with the Airelles philosophy and luxury hospitality expectations.
Create personalized and memorable experiences for guests by leveraging local expertise and cultivating strong relationships with trusted partners and suppliers.
Ensure the smooth and efficient operation of the Concierge department while fostering a collaborative, guest-focused, and excellence-driven work environment.
Contribute actively to guest satisfaction, loyalty, and brand reputation through outstanding service and attention to every detail.
Key Responsibilities
Oversee and coordinate the daily operations of the Concierge department.
Welcome guests and manage complex requests, ensuring a highly personalized and seamless service experience.
Arrange restaurant reservations, transportation, private tours, cultural activities, exclusive events, and bespoke guest experiences.
Develop and maintain strong relationships with local partners, suppliers, and service providers to offer unique and exclusive recommendations.
Train, mentor, and support the Concierge team, promoting continuous development and service excellence.
Collaborate closely with Front Office, Guest Relations, Housekeeping, Food & Beverage, and other departments to ensure a flawless guest journey.
Handle guest complaints, special requests, and last-minute arrangements with efficiency, discretion, and professionalism.
Monitor departmental performance and ensure compliance with company standards, policies, and luxury service procedures.
Prepare operational reports and contribute to the continuous improvement of Concierge services and guest satisfaction.
Airelles Joining Airelles means entering a world of excellence. We create extraordinary experiences in exceptional historic properties, making every moment rare and unforgettable.
Airelles is renowned for its tailor‑made service, where every gesture matters. From the warmest welcome to the finest detail, we pursue excellence with generosity, elegance, and genuine care.
You are at the heart of what makes our Maisons truly magical, contributing to the story and legacy of Airelles every day.
All applications must include authorization for the processing of personal data in accordance with EU Regulation No. 2016/679 (GDPR). Personal data will be used exclusively for the recruitment process.
This job opportunity is open to candidates of all genders in accordance with applicable equal opportunity legislation.
About You Desired Profile Joining our team means embarking on a journey where personalized service, attention to detail, and excellence are at the core of everything we do. Beyond technical expertise, we seek individuals who embody the Airelles values: passion, authenticity, creativity, and entrepreneurial spirit.
Minimum 2–3 years of experience as a Head Concierge, Chef Concierge, or Senior Concierge within a luxury hotel or high‑end hospitality environment.
Strong knowledge of luxury hospitality standards and international guest expectations.
Proven leadership skills with the ability to motivate, develop, and manage a high‑performing team.
Excellent interpersonal, communication, and problem‑solving abilities.
Strong guest‑oriented mindset with exceptional attention to detail and discretion.
Ability to remain calm and effective under pressure while maintaining the highest service standards.
Extensive knowledge of Venice and its surrounding destinations; an established network of local contacts is highly desirable.
Fluency in Italian and English is required; additional languages will be considered a strong advantage.
Flexibility and availability to work shifts, including weekends and public holidays.
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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