Channel Service Partner Manager
Descrizione dell'offerta
About iMile
iMile is an E-Commerce logistics and last mile delivery specialist. At iMile, we don’t just deliver parcels — we deliver trust, opportunities, and change.
Born in Dubai in 2017, we’ve raced across the map — from the Middle East to South America , South Africa , Oceania , and now- Europe .
We planted our flag in Italy just 1.5 years ago , and let’s be honest — it’s been fast, exciting, and yes... sometimes a little chaotic (the good kind!).
We’re still small in Italy — but we’re growing fast , and that’s exactly where you come in.
If you thrive in a dynamic, fast-paced environment , love solving problems on the fly, and want to be part of building something that actually matters , then we’d love to meet you.
Join us if you have:
- A sense of adventure
- A desire to make a real impact
- The flexibility to adapt as we scale, sprint, and sometimes stumble our way to success
We’re not perfect — but we’re bold, ambitious, and building the future of last-mile delivery in Italy. Come grow with us.
Job Overview
As the Channel Service Partner Manager , you will play a key role in expanding and managing iMile’s regional delivery partner network. You’ll be responsible for developing strong partner relationships, ensuring seamless integration into our delivery operations, and driving performance and service excellence across assigned areas.
Location : Milan or Rome
Responsibilities
- Identify, onboard, and manage franchisees and regional parcel delivery partners , ensuring alignment with iMile’s operational standards and business goals.
- Lead the integration of partners into the iMile delivery network , providing comprehensive training and ongoing support. Monitor key performance indicators (KPIs) such as delivery timeliness, success rate, return rate etc. to ensure high-quality performance.
- Act as the liaison between partners and internal operations teams , identifying issues, resolving operational challenges, and continuously improving delivery efficiency and service levels.
- Drive regional growth by expanding delivery coverage, enhancing operational efficiency, and elevating customer service quality across assigned areas.
- Take ownership of performance targets , ensuring KPIs are consistently met or exceeded.
Preferred Qualifications: Requirements
- Proven experience in logistics, last-mile delivery, or channel/partner management.
- Strong sense of ownership and accountability — you take initiative, follow through, and treat the business as if it were your own.
- Demonstrated ability to manage partners and deliver results under pressure in a fast-paced environment.
- Analytical mindset with strong problem-solving skills and a hands-on approach.
- Excellent communication, coordination, and stakeholder management skills.
- Comfortable navigating ambiguity and working independently in a rapidly evolving environment.
- Fluent Italian and conversational English language skills are required; any additional language skills are a plus.