CHAPTER LEAD MICROSOFT DYNAMICS

Chapter Lead for Microsoft Dynamics leads a global, cross-brand D365 team to design, deliver, and continuously improve Dynamics 365 (Service, Marketing, Sales) solutions and related AI/data capabilities. You will bridge business strategy with digital execution, setting governance, standards, and integration approaches. This role offers international exposure, leadership of a distributed team, and the chance to shape customer experience through modern Microsoft platforms.

• international and innovative environment
• exposure to cutting-edge technologies
• opportunity to lead a strategic digital capability
• short-term incentive program
• competitive compensation
• equal opportunity employer
• Lead and develop a cross-functional, international Dynamics 365 team of analysts and developers
• Own end-to-end architecture and evolution of D365 (Service, Marketing, Sales) solutions
• Act as SME for the D365 stack, providing architecture guidance and governance
• Ensure alignment between business needs and digital capabilities
• Oversee lifecycle of D365 initiatives and enforce ALM/DevOps standards
• Contribute to integration strategy with other enterprise systems
• Drive adoption of Microsoft AI stack (Copilot, Copilot Studio, Azure AI, Fabric) within D365
• Collaborate with Product Owners, Business Analysts, Enterprise Architects, and stakeholders
• Manage relationships with external partners and vendors
• 5+ years hands-on experience with Microsoft Dynamics 365 (Sales, Marketing, Service)
• 3+ years in leadership or team management, preferably international and distributed teams
• Strong functional and technical expertise in D365, Power Platform, and integration patterns
• Experience with enterprise integrations and Agile methodologies