Chromatography Sales Solutions Support

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Phenomenex, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, we turn ideas into impact—innovating at the speed of life.

Phenomenex isn’t a typical scientific company. Founded nearly 40 years ago, we are a global technology leader committed to developing novel analytical chemistry solutions that solve separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like food, water, shampoo, and cold medication. Be part of our success and accelerate discovery, development and delivery of solutions that safeguard and improve human health.

In This Role, You Will Have The Opportunity To

• Respond to incoming inquiries (internet chats, phone calls, web inquiries, emails) by providing basic technical support, product recommendations, troubleshooting support, preparing quotes, and assisting with orders. Use CRM, ERP, ticketing and chat software to document interactions.
• Collaborate with the Technical Support Team to provide solutions for separation science-related products and services through customer-initiated inquiries and necessary follow-ups, maintaining high customer satisfaction ratings and fostering relationships with new and existing customers.
• Meet revenue targets in the supported region/territory.
• Understand and recognize basic customer analytical methods across multiple industries and provide technical solutions for assay development, comprehending routine and complex testing to support timely product delivery to customers.
• Engage in lead generation initiatives to identify and cultivate Sales Qualified Leads (SQLs), supporting pipeline growth for the broader sales team.

The Essential Requirements Of The Role Include

• Bachelor’s Degree in a Life Science (such as Chemistry or Biology) required.
• Proficient English knowledge.
• Experience with Microsoft Office and database management, and ability to quickly master new software.
• Strong organizational skills and ability to multi‑task.
• Driven to succeed in collaborative settings, focusing on continuous improvement and cross‑functional teamwork.
• This position is a 9‑month temporary contract, with the possibility of extension or review for longer‑term opportunities based on performance and business needs.

At Phenomenex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement, which may allow you to work from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Phenomenex can provide.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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