Client Advisor – Luxury Fashion Boutique

About Philipp Plein

Philipp Plein is a globally recognized luxury fashion brand renowned for its bold creativity, distinctive designs, and uncompromising approach to luxury. We are looking for passionate, energetic, and customer-focused professionals who thrive in a fast-paced environment and are dedicated to delivering an exceptional luxury shopping experience.

Job Description

You will join the boutique of a prestigious international luxury brand located in the heart of Milan, specializing in both men's and women's ready-to-wear collections.

Key Responsibilities

• Deliver an outstanding personalized shopping experience through luxury client advising.
• Welcome customers and provide exceptional service while building long-lasting client relationships.
• Drive client loyalty through effective clienteling, CRM management, and engaging storytelling of products and collections.
• Manage cash register operations and contribute to the growth of the boutique's client portfolio through customer retention initiatives.
• Support stockroom operations, ensuring efficient inventory management, organization, replenishment, and adherence to brand standards.
• Demonstrate familiarity with omnichannel retail by assisting with online orders, shipping activities, and client requests across digital sales channels, including platforms such as Farfetch, ensuring a seamless customer experience between online and in-store services.
• Maintain the boutique's visual standards and ensure an impeccable presentation of the sales floor and stock areas.

Profile

Requirements

• Minimum of 3 years' experience as a Client Advisor or Sales Associate within the luxury retail sector, with a strong background in personalized client service.
• Proven ability to build customer loyalty and establish long-term client relationships.
• Excellent presentation, positive attitude, and a strong team-player mindset.
• Fluent in English is essential. Knowledge of Russian, Chinese (Mandarin), or Arabic (or other) is considered a strong advantage.
• Passion for luxury fashion with a proactive, energetic, and sales-driven approach.
• Experience working with CRM systems and omnichannel retail environments is highly desirable.

Working Hours

• Full-time (40 hours per week).
• Rotating shifts from Monday to Sunday.

Employment Offer

• Direct employment with the company.
• The type of contract and overall compensation package will be evaluated based on the candidate's experience, seniority, and overall profile.
• Benefits include:
• €8 daily meal vouchers.
• Performance-based incentive scheme.

Location

Milan City Centre, Italy.

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