Client Advisor (m/f/d) - Milan La Rinascente

Client Advisor (m/f/d) - Milan La Rinascente

Join to apply for the Client Advisor (m/f/d) - Milan La Rinascente role at RIMOWA

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job description: We are seeking a full‑time Client Advisor to join our team at Milan La Rinascente, starting from January 16, 2025, for a one‑year period.

Missions

• Outgoing, customer‑focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you’ll strengthen our customer relationships and continue to build them through first‑class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions – from consultation to sales to small repairs on site.
• After sales: you continue to be a professional point of contact for all after‑sales topics.
• Repair process: responsible for first‑class processing, from acceptance through communication with the responsible technical team to return to our customers.
• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Italian and English; ideally you have additional language skills.
• Passionate about consulting – the customer experience is important to you.

Offer

• Competitive and attractive compensation with an additional profit‑sharing system.
• Staff discount on our range of RIMOWA products.
• Lunch tickets.
• An international and exciting environment within the LVMH Group.
• Exciting projects and individual career development opportunities.

Career development

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager, RIMOWA is the home for all your ambitions and visions for the future.

Application

Apply today and soon become part of our unique crew. It’s quick, easy and uncomplicated – just tell us your salary requirements and earliest possible start date.

Senior level, Employment type, Job function

Entry level – Full‑time – Consulting, Information Technology, and Sales – Retail Luxury Goods and Jewelry.

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