Client Advisor

Client Advisor – Milan

We are looking for an exceptional Client Advisor to join our team in Milan. This is an exciting opportunity for a luxury retail professional with strong ready-to-wear experience, an established clienteling mindset, and a passion for building meaningful relationships with both local and international clientele. You will play a key role in delivering exceptional service, driving sales performance, and representing the unique creative vision of JW Anderson.

Salary: €30,000-€39,000 per year, depending on experience and qualifications

About JW Anderson

Founded in 2008 by Jonathan Anderson, JW Anderson has become one of the most influential voices in contemporary fashion. Renowned for its innovative approach to design, craftsmanship, and culture, the brand offers a distinctive perspective that challenges convention while remaining rooted in exceptional quality and creativity.

Our Milan boutique reflects the spirit of the brand, offering clients an immersive experience across ready-to-wear, leather goods, accessories, and lifestyle products. We welcome a diverse international clientele and pride ourselves on delivering service that is personal, memorable, and reflective of the house's unique identity.

About the Role

As a Client Advisor, you will play a key role in driving sales performance, cultivating long-term client relationships, and acting as a brand ambassador. You will deliver exceptional client experiences while contributing to the daily operations and presentation of the boutique.

Responsibilities

Sales & Performance

• Consistently achieve individual and store sales objectives.
• Drive business through proactive client outreach and clienteling activities.
• Identify opportunities to maximise sales through styling, cross-selling, and category development.
• Proactively contribute to the overall commercial success of the boutique.

Client Experience & Relationship Building

• Create meaningful & memorable connections with clients through personalised service.
• Provide exceptional service throughout the client journey, from welcoming and advising to follow-up and after-sales support.
• Build and nurture long-term relationships with local and international clientele.
• Maintain regular contact with clients through appointments, email, telephone, messaging, personalised notes, and exclusive client events.
• Develop and manage a strong client portfolio, ensuring CRM information is accurate, complete, and regularly updated.
• Balance time effectively between the sales floor and proactive client development initiatives.
• Take ownership of clienteling activities and proactively seek opportunities to strengthen client engagement.

Brand & Product Expertise

• Act as a passionate ambassador for JW Anderson, confidently communicating the brand's history, values, collections, and creative vision.
• Demonstrate exceptional product knowledge across all categories.
• Utilise storytelling and styling expertise to create inspiring and personalised recommendations.
• Stay informed on industry trends, competitors, fashion, art, and culture.

Teamwork & Collaboration

• Perform as a collaborative team player, contributing positively to all activities that support store objectives.
• Share knowledge, client insights, and best practices with colleagues.
• Support a positive and inclusive team culture.

Store Presentation & Operations

• Maintain the highest standards of store presentation in line with JW Anderson guidelines.
• Ensure products are presented, replenished, and maintained to company standards.
• Support stock management, inventory activities, and back-of-house operations.
• Contribute to maintaining an organised, secure, and efficient boutique environment.

Standards & Compliance

• Follow all company policies and procedures.
• Maintain impeccable personal presentation and professionalism at all times.
• Uphold the brand’s values, standards of service, behaviour, and brand representation.

Experience, Skills & Qualifications

• Previous experience within luxury retail, with a strong background in ready-to-wear and experience across accessories and leather goods.
• Proven success working with both local and international clientele in a high-service environment.
• Demonstrated success working with a structured CRM approach and clienteling strategy.
• Proven ability to build, manage, and develop a personal client book.
• Strong understanding of luxury client expectations and the ability to deliver highly personalised experiences that drive loyalty and repeat business.
• Entrepreneurial mindset with the confidence and initiative to identify opportunities and develop long-term client relationships.
• Experience working within an appointment-based luxury retail environment and managing VIP client interactions.
• Passion for fashion, design, craftsmanship, art, and culture, with a genuine affinity for the JW Anderson brand.
• Strong commercial awareness with a proven track record of achieving individual sales targets and contributing to team success.
• Excellent communication and interpersonal skills.
• Naturally inclusive, open-minded, and relationship-focused.
• Highly organised with strong attention to detail and excellent time management skills.
• Positive, adaptable, collaborative and solution-oriented.
• Fluent Italian and English are essential; additional languages are highly desirable.

Equal Opportunity Statement

We are committed to creating an inclusive workplace that celebrates diversity and welcomes individuals from all backgrounds. We believe that a diverse workforce strengthens our business and enriches the experience we provide to our clients and colleagues.

We are an equal opportunities employer and do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other characteristic protected by applicable law.

We welcome applications from all qualified candidates who share our passion for excellence, creativity, and client service.

No agencies please. If you need to contact us about the role, please contact Ryan Tuckwell, Head of HR at