Client Advisor

Position

We are looking for a part-time (32h) Client Advisor for Noventa Outlet (maternity cover).

The Client Advisor represents the Company with clients in our Outlet. He/She is a professional in the sales of luxury goods, and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their store.

Job Responsibilities

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
• Cooperates with colleagues in order to create a positive environment and pays attention to performance level
• Constantly maintains a tidy working place according to the Company guidelines

Sales

• Is responsible for the sales process following the Company standards
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to ensure the highest level of satisfaction
• Be able to build and maintain clients relationship through CRM activities

Profile

• Relevant work experience as Client Advisor in a luxury environment
• Aligned with the Loro Piana brand identity and passion for LP products
• Strong luxury touch and approach
• Excellent interpersonal and relationship building skills
• Strong clientelling skills
• Fluent Italian and English