Client Delivery Lead
Descrizione dell'offerta
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, to enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do : We build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it : The future of energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We have been licensing Kraken for over 4 years now, transforming businesses by moving their customer base to our Kraken platform and changing their operating models and ways of working. Our team has led industry-leading migrations, setting new standards for business transformation.
You will join the client delivery team supporting European clients through their technology transformation journeys, focusing on long-term migration projects.
The Client Delivery Lead manages a tech domain (billing, finance, communications, etc.) for client projects, either migrating onto our Kraken platform or managing long-term technology requirements. They collaborate with Kraken’s technology and operational teams and the client to deliver results.
- Senior Client Delivery Lead
- Understand how Kraken works, analyze client problems or requests, and refine solutions to leverage capabilities. Bring together technology, people, and processes to innovate improvements. Support clients in adopting Kraken’s ways of working, working closely with product managers and developers to facilitate development needs and act as a bridge to the client.
- Responsibilities include managing client relationships, being the first contact for tech development and issue resolution, maintaining knowledge of Kraken’s platform, triaging requests, communicating priorities, summarizing client needs, supporting product development, and encouraging continuous iteration and deployment.
This is a hands-on, individual contributor role. It is based in Europe, with projects potentially managed from any country, and travel is expected.
We value a flat, agile organization and seek open-minded individuals comfortable with ambiguity and change. To succeed, you must be a self-starter, proactive problem solver, and adaptable to drive progress for clients and the organization.
You should align with Kraken’s principles of simplicity, client benefit, and efficiency, guiding stakeholders through change. Be willing to challenge assumptions, consider multiple viewpoints, and support beyond your remit if needed.
We aim to build a Kraken platform accessible to everyone, sharing development to facilitate the green energy transition. As pioneers, we believe Kraken can transform lives, improve efficiency, and address the climate crisis. If you share this vision, Kraken Tech is the right place for you.