Client Partner

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first‑party panel, and world‑class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at

Introduction

To complete our Sales team, we are looking for a Client Partner to act as an expert in consultative selling. In this role, you will be responsible for driving bookings growth and achieving the assigned bookings budget (quota) by acquiring, nurturing, and expanding relationships with top‑tier clients. You will lead the sales of both technology solutions and full‑service consultative research projects, playing a pivotal role in growing our business and delivering value to clients.

Responsibilities

• Expected to deliver budgeted Personal Bookings, and manage personal Bookings pipeline and forecast. Will build strategic account plans and think strategically about how to grow the business within assigned accounts.
• Actively contribute to strategic growth initiatives within the local market. Implement strategies that will drive improved client relationships.
• Will be required to lead some of the largest accounts in the local market and may also be required to co‑lead a Global Key Account or Global Development Account.
• Collaborate with internal teams to deliver account success & growth.
• Actively drive new business development. Lead and support big pitches.

Required skill set

• Experience and/or education in fields such as Marketing, Business or similar areas.
• 3-5 years experience in research agency or client‑side role.
• Experience in the market research industry, selling and/or delivering research solutions to consumer insights & marketing functions
• Consultative selling skills, with enough knowledge of research to appropriately match solutions to business needs
• Experience in negotiating complex deals with senior decision makers
• Strong presence (verbal and written communication), with the ability to run effective sales presentations and technology demos
• Ability to positively influence internal teams through persuasion, negotiation and consensus building
• Experience growing bookings
• Significant experience in high quality proposal writing
• Knowledge of & strength in pipeline management and sales forecasting
• Strong commercial acumen and drive
• Able to understand client needs and demands in a research context
• Has excellent interpersonal skills with the ability to develop effective working relationships with both internal partners and clients.
• Is hands‑on, proactive and a flexible thinker
• Proficient in English and Italian

Our Values

Acting with Ownership - Demonstrating individual accountability

Bringing a forward mindset - Being action‑oriented, bold and entrepreneurial

Collaborating with Curiosity - Exhibiting teamwork through togetherness

Discussing openly, committing jointly - Sharing your views openly

Embracing empathy - Being egoless & caring

What we offer

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.