Client Service Director

At dentsu we are looking for a Client Service Director to join our team in Milan.

Key Responsibilities

• Client Management and Relationship Building : Foster senior-level relationships, promoting trust, satisfaction, and long-term partnerships.
• Team Leadership and Development : Coordinate and motivate the team, encouraging growth, cross-functional collaboration (creative, media, CXM), and an open teaming approach.
• Business Growth : Identify and promote upselling and cross-selling opportunities, offering integrated and high-value solutions.
• Strategic Vision and Innovation : Translate strategies into concrete projects, collaborating with internal teams to ensure effective and relevant solutions for clients.
• Sustainability and Social Impact : Propose and develop projects that contribute to inclusivity, responsibility, and the common good, aligned with Dentsu Creative’s role as a Benefit Corporation, in synergie with DEI team.
• Operational Excellence : Ensure quality and precision in delivery, with attention to detail and care in execution.
• Ethics, Diversity, and Inclusion : Promote an open and inclusive environment, valuing the perspectives of all talents.
• Financial Oversight : Monitor budgets, profitability, and margins, ensuring economic sustainability.
• Network Representation : Embody the values of Dentsu Creative and the Dentsu Group, acting as an internal and external ambassador

Requirements

• Proven experience (8-10 years) in client management within integrated agency environments
• Leadership of multidisciplinary teams and ability to orchestrate horizontal collaboration
• Strong orientation toward business development and client growth
• Sensitivity to sustainability, inclusion, and social responsibility topics
• Strategic vision combined with operational rigor and a results-driven mindset

Location: Milan

Brand: Dentsu

Time Type: Full time

Contract Type: Permanent

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