Client Services Professional

Location

Turin, Italy (Hybrid). In this position, you’ll be based in the Turin office for a minimum of three days a week, with the flexibility to work from home for some of your working week.

Job Description

Sahre Plan, Italy Registry and Meeting Services is the division of Computershare S.p.A. that delivers advisory and administrative support to issuers and their shareholders. The team manages all operational activities required for the accurate and timely maintenance of the Shareholder Registry and the Third‑Party Securities Account (Custody), along with a range of internal services. It also oversees the full lifecycle of meeting management, including member registration, quorum verification, voting processes, and related governance activities.

Within this division, the Client Support Officer function supports the Client Services Team in delivering high‑quality service to clients and shareholders, ensuring all activities meet established guidelines and SLA timeframes. The role works closely with Senior Team Members and Team Leaders, contributing to a culture of excellence and continuous improvement across all service delivery activities.

Key Responsibilities

• Assist with financial and operational processes linked to dividends and corporate events, ensuring compliance with relevant requirements.
• Prepare and deliver standard reports and data summaries for clients.
• Support meeting‑related activities, including participant registration, quorum checks, voting procedures, and documentation.
• Liaise professionally with client company representatives and financial intermediaries.
• Build functional knowledge of share‑related processes and internal procedures through ongoing training.
• Collaborate across teams to meet deadlines, achieve service goals, and contribute ideas for improving processes and client experience.
• Identify issues, apply available solutions, and resolve problems accurately and within required timeframes.
• Communicate clearly with internal and external stakeholders, conveying information effectively and maintaining strong interpersonal skills.

What will you bring to the role

• Strong communication and interpersonal skills, with the ability to convey complex information clearly to internal and external stakeholders.
• Problem‑solving ability with high accuracy and commitment to meeting SLA timeframes.
• Ability to understand share‑related processes and develop functional knowledge through structured training.
• Strong Microsoft Office skills, especially Excel (formulas, comparisons, data handling).
• Good command of English (minimum B1 level).
• Understanding of team workflows, deadlines, and service delivery expectations.
• Openness to learning, contributing ideas, and supporting continuous improvement across processes and products.
• Awareness of competitor services and willingness to support product enhancement.
• Bachelor’s or Master’s degree in Business Administration.
• Previous experience in similar roles (preferred but not essential).

Rewards designed for you

• Global opportunities: access to on‑the‑job training, comprehensive learning resources, and career development support.
• Invest in our business: option to purchase shares in the company, with a matching company contribution.
• Extra rewards ranging from recognition awards to restaurant vouchers.
• And more: a welcoming and close‑knit community, with experienced colleagues ready to help you grow. For more information, visit our careers hub.