Clinical Trainer iTero Italy

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Department: Marketing

Location: EMEA-Italy

Description

Due to continued growth and success in the region, we are looking for a Clinical Trainer who will provide education and clinical customer support of the iTero Intraoral scanner and CAD/CAM services to customers.

In this role you are responsible for developing customer loyalty through clinical and educational customer needs assessment, workflow optimization, product and procedural training, in-servicing, and required customer follow up. You play a key role in supporting education and knowledge transfer, in-practice as well as remote scanner trainings to our customers, internal stakeholders, and 3rd party commercial organizations. The process includes interaction and communication with all customer facing functions to clarify all inquiries and develop medical education materials.

Key Responsibilities

• Provide virtual training of iTero element IOS
• Participate in trade fairs, congresses and events to represent iTero and SCCS overall
• Provide support and education to customers in the areas of IOS, iTero, IOC, OrthoCAD and troubleshoot any of these software/hardware in their interactions with IDS or Clincheck software
• Assist with review of PowerPoint presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, iTero, IOC and OrthoCAD
• Investigate and analyze clinical, software, hardware related customer inquiries, complaints and trouble‑shooting
• Accurately and thoroughly document information in the company’s database(s) about each contact handled following defined parameters
• Ensure timely resolution to customer education needs whether inbound or outbound
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management
• Conduct occasional evaluations of our customers
• Follow up on IOS customers after the initial VCT is concluded to evaluate learning curve and determine if further follow-ups with extra educational material are needed
• Around 20% travel is required for congresses or commercial activities

Skills, Knowledge & Expertise

• Degree as Dental Technician with solid knowledge of ExoCAD
• Strong interpersonal, listening and persuasive communication skills
• Dynamic, optimistic, accurate, results oriented, hard‑working, creative
• Ability to work without constant supervision
• Dependable with attention to detail
• Willingness to learn
• Fully IT Proficient
• Good English skills

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.