Club Director

Club Director – Luxury Hospitality Venue

I am seeking an experienced and charismatic Club Director to lead the relaunch and day-to-day operations of a prestigious luxury property in Milan. Part of an established European hospitality and lifestyle group, the venue is undergoing a major transformation and will reopen as a vibrant destination for an international, high-profile clientele.

This role is suited to a highly hands‑on leader with a strong operational presence, ideally from luxury hospitality, private members clubs, or lifestyle venues. We are looking for someone who leads from the front, thrives in a fast‑paced and high‑energy environment, and is highly visible on the floor, especially during peak evening service. Weekend availability is essential, particularly on Friday and Saturday nights.

Key Responsibilities

• Provide strategic direction and leadership across all club operations, ensuring an outstanding and highly personalized member experience.
• Take full ownership of the club’s financial performance, including budgeting, forecasting, P&L management, and revenue optimization.
• Develop and implement commercial and membership strategies to strengthen brand positioning, drive engagement, and increase profitability.
• Oversee day-to-day operations across all departments, ensuring service excellence, operational efficiency, and attention to detail at every level.
• Recruit, mentor, and inspire department heads and operational teams, fostering a collaborative and service-focused culture.
• Build and maintain strong relationships with members, ownership, partners, and key stakeholders both locally and internationally.
• Ensure all operations comply with company standards, legal regulations, and luxury hospitality best practices.

Requirements

• Proven experience in a senior leadership role within luxury private members clubs, high‑end hospitality, or lifestyle environments.
• Experience leading openings, refurbishments, or repositioning projects would be highly advantageous.
• Strong commercial awareness with a track record of delivering both exceptional service standards and financial success.
• Outstanding leadership, interpersonal, and stakeholder management abilities.
• International hospitality or lifestyle experience is considered a strong advantage.
• Fluency in English is essential; Italian language skills are highly desirable.