Commercial Excellence Manager

The capabilities in scope of the Commercial Excellence (CE) team and, therefore, under the overall CE Manager responsibilities include (but are not limited to):

• Sales Force Effectiveness and Optimization
• Data Analytics and Business Intelligence
• Customer and Market Insights
• Digital Experiences
• Commercial Operations

Well-rounded knowledge across the above business capabilities and relevant operational processes is required.

• Build a collaborative culture based on trust, open and honest communication, and willingness to win as one team. Coach individual team members towards their highest level of successful performance.
• Lead team members to ensure timely, accurate, and meaningful segmentation and targeting processes, customer engagement strategies, optimal territory design, and field force management decisions.
• Define and govern the end-to-end customer experience strategy in partnership with Business Unit Teams, and execute critical business priorities accordingly, while communicating effectively with local and global stakeholders.
• Consistently improve the availability, quality, processing, and management of data within the customer, product, and business domains for the organization. Ensure the availability of regular and ad-hoc analysis on business problems and opportunities, generation of transferable learnings, and actionable insights to drive incremental gains and profitability.
• Design and implement digital solutions and experiences complementary to the desired customer engagement strategy. Utilize company-owned and third-party digital platforms to generate data and insights for continuous improvement of the overall customer engagement.
• Ensure reliable and effective management of the standard business processes related to sales/financial performance, wholesaler management, contract management, and overall management of information related to commercial performance. Ensure minimal risk to the business and maximum return on investment, while maintaining a high level of customer experience.

The requirements include a Bachelor's Degree in Business Management, Finance, Economics, Marketing, or a comparable field. Additional education focusing on Leadership, Customer Experience (CX), Business Intelligence, or similar is advantageous. Candidates should have at least 3 years of experience in business management as a team leader and 5 years in diverse business management and customer experience roles across national and international structures. Fluency in English is required; proficiency in Italian is a plus. Skills in Customer/User Experience design, Business Intelligence, Change Management, Stakeholder Management, empathy, leadership, communication, and interpersonal skills are essential.

We offer a permanent contract, benefits such as access to the company canteen and ticket restaurants when working remotely, wellness programs, professional development opportunities, and a work environment committed to equal opportunities, respect, trust, and inclusion.