Concierge Agent - Anantara Palazzo Naiadi Rome Hotel
Descrizione dell'offerta
What will be your mission?
As Concierge , your role will be to ensure that our guests are 100% satisfied with their experience while in our hotel.
What will you do?- Anticipate all guest needs and handle all guest inquiries.
- Excellent knowledge of all local points of interest as well as the hotel products and services, including room types and rates, relative features and facilities and food and beverage outlets.
- Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed in a timely manner.
- Degree in Hotel Management preferred.
- A natural interest in other people and cultures.
- You enjoy being a point of contact for our guests and make contact easily.
- Ability to surprise guests with your special touch.
- Excellent communication skills and proficiency in the English language.
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.