Content Operations Coordinator
Descrizione dell'offerta
Content Operations & MLR Coordination Specialist (Veeva PromoMats)
Role Overview
In a fast-paced, customer-centric environment, we are looking for a Content Operations & MLR Coordination Specialist to ensure the efficient, accurate, and timely delivery of promotional materials through the MLR approval process.
This role is critical in accelerating time-to-approval and go-live by managing content upload, orchestrating workflows, and enabling seamless collaboration across Marketing, Regulatory, and Compliance. The position acts as a key operational backbone to guarantee speed, quality, and alignment across the content lifecycle.
Key Responsibilities
- Content Upload & Readiness
- Upload promotional materials into Veeva PromoMats, ensuring completeness, accuracy, and correct association with all required references and documentation for MLR submission.
- MLR Workflow Orchestration
- Coordinate the end-to-end MLR process, ensuring materials are properly prepared, submitted, and managed throughout the approval lifecycle.
- Cross-functional Coordination
- Act as a coordination hub across Marketing, Regulatory, and other stakeholders to ensure alignment and prevent delays or inefficiencies.
- Timeline & SLA Management
- Monitor end-to-end approval timelines, ensuring adherence to agreed SLAs and driving accountability across functions.
- Delivery Acceleration & Bottleneck Resolution
- Identify bottlenecks proactively and intervene to accelerate content approval and go-live.
Required Skills & Experience
- Experience in content operations, coordination, or process management roles
- Strong familiarity with:
- Adobe Acrobat (PDF management)
- Microsoft Word
- Box or similar document management systems
- Strong organizational and coordination skills
- High level of attention to detail and accuracy
- Ability to manage multiple stakeholders and priorities simultaneously
Nice to Have
- Knowledge of Veeva PromoMats
- Familiarity with MLR processes (pharma or regulated environments)
- Experience with Jira or similar project management tools
Key Competencies
- Execution & Delivery Mindset – strong focus on speed and results
- Ownership & Accountability – takes responsibility for timelines and outcomes
- Problem Solving – identifies and resolves bottlenecks proactively
- Autonomy – operates effectively in fast-paced, high-demand environments
- Cross-functional Collaboration – navigates complex stakeholder ecosystems
What Success Looks Like
- Reduced time-to-approval and faster go-live of promotional materials
- Smooth and efficient MLR processes with minimal delays or rework
- High level of alignment and satisfaction across stakeholders
- Proactive identification and resolution of process inefficiencies