Coordinator - Operations

Title : Coordinator - Operations
Reports to : Director
Location : Denver, CO
Schedule : 7:15 a.m. - 7:15 p.m., Sunday - Wednesday
Compensation : Base Pay ($60,000) + Bonuses
Qualifications : 2-5+ Years of Experience exceeding Performance Expectations
Supervises : All Supervisors and Advance Officer

Position Summary

Understanding the big picture and the requirements necessary to deliver services that reflect company values, goals, and purpose. Can you communicate near-term goals as well as identify and hire new team members that align with Signals' vision and purpose?

Soft Skills

• Effective engagement, planning, and execution of daily responsibilities while meeting deadlines. Can you maintain KPI efficiencies while balancing client commitments?
• Understanding company measurements and executing behaviors to drive performance. Can you manage the Signal business model through KPIs while controlling resources?
• Team Development: Communicate effectively with clients, team members, and management. Can you implement training programs supporting employee growth through recognition, staff meetings, and coaching?
• Project Management: Understand and execute daily tasks efficiently, managing schedules and follow-ups to maintain client and employee relationships.

Responsibilities

• Responsible for the overall quality of service to assigned accounts/clients, including operational KPIs such as labor efficiencies, shift completion, employee and customer retention, and sales metrics.
• Develop officers and supervisors to impact service quality through hiring, training, scheduling, oversight, coaching, and communication.
• Collaborate with the Director on hiring, onboarding, and reviews.
• Continuously improve processes, service quality, and operational efficiency.
• Oversee officer development and performance management.
• Ensure shifts are filled at least one month in advance, reviewing time-off requests.
• Review daily activity and incident reports, communicating needs to clients and management.
• Oversee maintenance of all equipment.
• Organize weekly meetings with supervisors to review scorecards, priorities, and issues.
• Notify the Director of field or internal issues for timely follow-up.
• Monitor policies and procedures through spot checks and inspections; issue disciplinary actions as needed.
• Foster a positive work environment through feedback and recognition programs.
• Participate in monthly meetings with the Director to review KPI results, operational priorities, and client feedback.

Requirements

• High school diploma or GED; Bachelor's degree preferred.
• 2+ years of management or leadership experience.
• Background check and drug screening required.
• Complete training modules within the first month.
• Excellent organizational, oral, and written communication skills.
• Ability to follow procedures, identify and solve problems, and work under stress.
• Demonstrate professionalism and commitment to service and organization values.
• Ability to move equipment weighing up to 20 pounds.
• Valid driver’s license and good driving record.
• Reliable transportation.

#J-18808-Ljbffr