Descrizione dell'offerta
What You Will Do
Illustrate and promote the full onboard offer Use storytelling to spark guests’ desire to experience new offerings Boost revenue through cross‑ and up‑selling Build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services Present the onboard offer through engaging storytelling tailored to each guest Offer the right product or service at the right time, promoting the experiences guests care about most Overcome objections and close sales, booking products and services to increase onboard revenue Monitor sales targets and KPIs, supporting departments in reaching them and turning guest data into action plans Actively participate in onboard revenue meetings, proactively proposing new ideas to boost products and services Apply retail levers that impact sales, visual display, staffing, asset protection and process optimisation to maximise results Help build a strong safety culture, promote health and safety procedures and uphold high standards on board Qualifications
Secondary school diploma or degree in tourism, languages or humanities At least 1 year of experience in Retail / Sales with strong interpersonal skills Excellent command of Italian (C1) and English (C1) Third language at minimum B2 level (French, German, Spanish) Good knowledge of MS Office (Word, PowerPoint, Excel) Solid sales, communication and customer‑service skills with the ability to read guest needs and close effectively Experience in cross‑ and up‑selling or onboard/retail revenue roles Nice to have: experience in multicultural or international environments Contract & Benefits
Fixed‑term, full‑time contract onboard Meals and accommodation included throughout your contract Transport covered (flights / trains) for embarkation, disembarkation and transfers Free daily buffet meals (breakfast, lunch, afternoon tea, dinner) Discounts on onboard restaurants and bars Shared cabin with bathroom; cabin cleaning and free laundry service Package delivery service Free internet (250MB/month) and free WhatsApp texting Discounts on shops, products, hairdresser and SPA Free medical assistance onboard and ashore Welfare and wellbeing programmes (sports, events, monthly activities) Access to gym, lounge, bar, pool and solarium for crew Crew excursions and discounts on guest tours Opportunity to host family and friends (minimum 30 days per year after 4 months) Structured onboarding and welcome kit Mentorship programme with a dedicated mentor Clear career path within your department Learning officer for skills development and continuous improvement Learning model to identify and promote talent
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Illustrate and promote the full onboard offer Use storytelling to spark guests’ desire to experience new offerings Boost revenue through cross‑ and up‑selling Build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services Present the onboard offer through engaging storytelling tailored to each guest Offer the right product or service at the right time, promoting the experiences guests care about most Overcome objections and close sales, booking products and services to increase onboard revenue Monitor sales targets and KPIs, supporting departments in reaching them and turning guest data into action plans Actively participate in onboard revenue meetings, proactively proposing new ideas to boost products and services Apply retail levers that impact sales, visual display, staffing, asset protection and process optimisation to maximise results Help build a strong safety culture, promote health and safety procedures and uphold high standards on board Qualifications
Secondary school diploma or degree in tourism, languages or humanities At least 1 year of experience in Retail / Sales with strong interpersonal skills Excellent command of Italian (C1) and English (C1) Third language at minimum B2 level (French, German, Spanish) Good knowledge of MS Office (Word, PowerPoint, Excel) Solid sales, communication and customer‑service skills with the ability to read guest needs and close effectively Experience in cross‑ and up‑selling or onboard/retail revenue roles Nice to have: experience in multicultural or international environments Contract & Benefits
Fixed‑term, full‑time contract onboard Meals and accommodation included throughout your contract Transport covered (flights / trains) for embarkation, disembarkation and transfers Free daily buffet meals (breakfast, lunch, afternoon tea, dinner) Discounts on onboard restaurants and bars Shared cabin with bathroom; cabin cleaning and free laundry service Package delivery service Free internet (250MB/month) and free WhatsApp texting Discounts on shops, products, hairdresser and SPA Free medical assistance onboard and ashore Welfare and wellbeing programmes (sports, events, monthly activities) Access to gym, lounge, bar, pool and solarium for crew Crew excursions and discounts on guest tours Opportunity to host family and friends (minimum 30 days per year after 4 months) Structured onboarding and welcome kit Mentorship programme with a dedicated mentor Clear career path within your department Learning officer for skills development and continuous improvement Learning model to identify and promote talent
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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