Credit Manager – Pharma - Contract - JSS Transform

Credit Manager – Pharma - Contract

3 or 4 days in the office – Milan

ROLE PURPOSE

To supervise and manage the company’s credit exposure, in line with both local and group-level financial strategies.

MAIN RESPONSIBILITIES

• Manage the entire credit lifecycle, from initial credit application assessment to ongoing account monitoring and collection activities;
• Assess customer creditworthiness and ratings to identify and mitigate potential payment risks, including limiting or halting product deliveries;
• Collaborate with the Sales department to contact delinquent customers and recover payments, while maintaining positive relationships;
• Address and resolve customer inquiries and disputes regarding invoices and payments, and when necessary, negotiate payment plans;
• Coordinate with external partners involved in judicial and extrajudicial debt collection procedures;
• Monitor and track all customer accounts, payments, and communications;
• Maintain accurate and up-to-date records and produce regular credit reports, including KPIs (e.g., DSO, aging, exposure);
• Oversee operational credit management tasks (order releases, factoring, bad debt reserves, credit notes);
• Maintain daily contact with the Corporate team to implement global credit management policies at country level and communicate local needs and critical issues.

REQUIREMENTS

• 7+ years of experience in credit management
• Previous experience in retail – preferably in the pharmaceutical sector – with exposure to international teams
• Strong attention to detail and data integrity
• Ability to communicate effectively and build positive relationships with both internal and external stakeholders
• Excellent problem-solving and negotiation skills
• Ability to manage workload peaks and prioritize effectively
• Proficiency in tools such as SAP and advanced Excel
• Fluency in English