CRM Campaign Intern

The Company

KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price. Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of combining trustworthy quality, creativity and stunning aesthetics

Your role at KIKO MILANO

We are looking for a CRM Campaign Intern to join KIKO MILANO’s Customer Data & Digital DTC Team, reporting to the Digital Campaign Senior Specialist.

Such talent will support the planning, execution and performance monitoring of global and local CRM campaigns across multiple channels, including Email, SMS and WhatsApp.

Working closely with cross-functional teams (CRM, Marketing, Creative, Data and external partners), you will contribute to ensuring timely campaign delivery, accurate targeting, smooth approval processes and consistent performance tracking.

This internship is a great opportunity to gain hands-on experience in CRM campaign operations, testing, analytics and automation projects within an international beauty brand.

In particular, you will:

• Support on the marketing campaign calendar deployment
• Assist in campaign setup, testing and approval processes across CRM channels
• Support A/B testing activities and audience segmentation initiatives
• Contribute to campaign performance analysis and weekly reporting using analytics tools (e.g. Google Analytics, BI tools, internal platforms)
• Prepare campaign reports/ PPT and share insights with internal stakeholders
• Support testing activities and UAT for CRM-related projects and platform enhancements

What you will need to succeed

• Bachelor’s degree in Marketing, Business, Economics or a related field (or equivalent experience)
• Previous CRM experience is a plus
• Good knowledge of the Microsoft Office suite (especially Excel and PowerPoint)
• Fluency in English, both written and spoken

We would love if you had

• Strong communication skills to clearly present data and insights
• Good organizational skills and ability to manage multiple tasks and deadlines
• Interest in CRM, customer experience and data-driven marketing
• Curiosity and passion for the beauty and retail industry
• Strong analytical mindset, with attention to detail and a proactive attitude

KIKO si impegna ad ampliare i propri sforzi per garantire le Pari Opportunità e dedica una particolare attenzione all’integrazione delle persone con disabilità all’interno dell’azienda. Tutte le posizioni aperte in KIKO sono rivolte anche ai candidati appartenenti alle Categorie Protette l.68/99. I dati verranno trattati esclusivamente ai fini di Ricerca del Personale. Leggi l'informativa privacy riportata al link