Customer Advisor

We are looking for a Customer Advisor to join our team at Herno in Venice.

As Herno Ambassador , the Customer Advisor’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.

The main responsibilities are:

• Create a relationship with customers through the implementation of the Brand Presentation, focus on personalized customer experience in line with the brand philosophy.
• Contribute to the achievement of the store's business objectives and individual objectives, through the Herno Customer Experience and sales ceremony.
• Ensure high standards are maintained through proper implementation of visual guidelines.
• Enriching one's presence in the Boutique through a careful interpretation of the Herno style, guaranteeing the team and oneself continuous updating on products and new collections.
• Ensure compliance with retail operating procedures and guidelines provided by headquarters.
• Maintaining sales floor and visual display to a high standard in line with brand guidelines.
• Consolidate and develop the CRM activity, aimed at customer loyalty.
• Ensure customer satisfaction by solving customer problems by suggesting optimal solutions.
• Use of the main applications and computer systems, constantly updating any new tools made available by the company.

Profile:

• 1-2 years of work experience gained in a luxury boutique.
• Aligned with the Brand identity and detail oriented.
• Passion and high motivation for Herno products and Brand.
• Excellent interpersonal, teamworking and problem solving skills.
• Fluency in Italian and English is required.

Benefits:

• Great monthly commission scheme based on the store target
• Store discounts according to the company policy
• Free Health Insurance